Membership Coordinator

About the Role

The Coordinator, Membership Services, supports the Manager, Membership Services, and the membership team by maintaining accurate membership data. They monitor and update records based on daily, weekly, and monthly reports, handle member requests, and ensure engagement data is recorded in the CRM. This role also assists with data cleaning, recruitment, retention projects, and member outreach.

Responsibilities

• Respond to member inquiries and provide support by answering routine questions (including general email inbox).
• Maintain and update contact and account records in the CRM, including reviewing and cleaning records as they are added to the system.
• Participate in accurate and timely processing of membership data.
• Support timely membership retention and recruitment payment reconciliation.
• Track member and non-member engagement across all activities and interest codes through a tagging/badging system. Maintain master tracking files, create workflows, and upload records as necessary.
• Collaborate with Supervisor to make and recommend updates to CRM.
• Support Supervisor in creating CRM SOPs, ensuring proper training, and monitoring use.
• Participate in data-mining efforts to increase contacts for members and nonmembers, including working with staff to identify and cultivate contacts and utilizing external platforms.
• Query database system to generate and publish membership reports and lists.
• Assist with sending items to members as needed, including plaques, date plates, awards, renewal notices, and other mailings.
• Educate members and prospects on the value of association membership by articulating the benefits and opportunities available.
• Participate in member engagement activities related to membership recruitment and retention, including outreach to members.
• Provide a high level of service to all clients and their members.
• Perform special assignments and other duties as directed by Supervisor or Director, Membership.

Requirements

• Bachelor’s degree or equivalent experience with emphasis in marketing, communication, business, or a similar field.
• Demonstrated experience with success in delivering high-quality customer service.
• Clear oral and written communication skills for correspondence with members.
• Experience working with a membership database is preferred.
• Position located in Rockville, MD, with a hybrid requirement for local employees. Remote option may be considered for employees outside the local area, with the expectation of coming into the office as needed 2-4 times per month.
• Up to 5% travel.
• Ability to work independently with minimal supervision.
• Ability to collaborate with staff and association members to achieve results.
• Proficiency in Microsoft Office (Outlook, Word, Excel, and PowerPoint).
• Strict attention to detail.
• Strong organizational skills.
• Strong customer service skills.
• Analytical and strategic thinking.
• Problem-solving and solution-oriented mindset.
• Professional home-office setup to accommodate a flexible work schedule.

Pay

Compensation range: $45,000 – $52,000 per year, depending on qualifications. Eligible for annual company bonus program or commission incentive based on role.

Benefits

• Hybrid work schedule.
• Health insurance through Cigna (medical & dental).
• Vision coverage through VSP.
• Pharmacy benefits through OptumRx.
• FSA, HSA, Dependent Care FSA, and Limited Purpose FSA options.
• 401(k) and Roth 401(k) with company match.
• Pet discount program with PetAssure.
• Norton LifeLock identity theft protection.
• Employee Assistance Program (EAP) through NYLGBS.
• Fertility benefits through Progyny.
• Commuter benefits.
• Company-paid Short-Term and Long-Term Disability.
• Voluntary Term Life & AD&D Insurance, plus Universal Life Insurance options.
• Supplemental Aflac coverage: Accident, Critical Illness, and Hospital Indemnity.
• Discounts and rewards through BenefitHub.