Membership and Office Coordinator

Responsibilities

• Respond to email, phone, and in-person inquiries regarding member activities and resources available for older adults; share information and referrals with members, staff, and community partners as needed.
• Distribute and collect member applications and issue membership cards and materials to new members.
• Listen to members' concerns, requests, and recommendations, ensure information is communicated to the appropriate staff member, and follow through as needed.
• Aid in unexpected disruptions and/or changes in program activities, such as last-minute pop-up events or changes, instructor absences, inclement weather, and other unexpected changes by providing updates to our community, appropriate staff members, and coordinating coverage as quickly as possible.
• Assist with research, promotion, organization, and coordination of program activities.

Qualifications

• Two or more years of office administration experience.
• Experience, compassion, and ease working with older adult generation.
• Experience with PeerPlace/STARS and/or similar database systems.
• Experience handling petty cash and bank deposits.
• Proficiency in Microsoft Office and database management.
• Ability to work in high-pressure environment autonomously; problem solver and collaborator.
• Self-motivated, detail-oriented, extremely organized, and able to manage multiple projects.
• Strong interpersonal skills and commitment to a high level of customer service.
• Excellent judgment and discretion in dealing with confidential and sensitive information.