Membership Ambassador, Bethesda

About the role

The St. James is seeking Membership Ambassadors at its health club located in Bethesda, Maryland. Our Performance Clubs offer tools utilized by professional athletes to maximize potential, including performance training, nutrition, and recovery. We are looking for passionate, high-energy individuals who can deliver excellence in a premium hospitality environment.

Responsibilities

• Actively sell memberships, sports programs, and other services to prospective clients.
• Build and maintain lasting relationships with members, acting as their trusted advisor.
• Conduct personalized tours and match clients with services that meet their needs.
• Onboard new members, ensuring a seamless and engaging experience.
• Collaborate with internal teams to deliver top-notch service and experiences.
• Support member engagement and retention through ongoing communication and tailored recommendations.
• Participate in event planning and organize member-exclusive activities to foster community and connection.
• Track and report on membership growth and engagement metrics.
• Be a visible, proactive ambassador throughout the facility, ready to assist and connect.

Requirements

• 2-4 years of experience in client relations, account management, or hospitality (luxury experience preferred).
• Proven ability to build strong relationships and drive customer satisfaction.
• Exceptional communication and people skills.
• Strong organizational and multitasking abilities in a dynamic environment.
• Familiarity with CRM tools (Salesforce experience preferred).
• A proactive, detail-oriented mindset with a customer-first approach.
• A passion for sports, health, fitness, and wellness.

Qualifications

• High-energy, goal-oriented Membership Ambassador.
• Adaptable and motivated, thriving in a fast-paced, team-driven environment.
• Background in hospitality, sales, or sports management gives an edge in creating meaningful client relationships.
• Team mentality and thrive in a competitive team setting.

Skills

• Proven ability to build strong relationships and drive customer satisfaction.
• Exceptional communication and people skills.
• Strong organizational and multitasking abilities in a dynamic environment.
• Familiarity with CRM tools (Salesforce experience preferred).
• A proactive, detail-oriented mindset with a customer-first approach.
• A passion for sports, health, fitness, and wellness.

Benefits

• Compensation: Earn $80K to $100K annually (base salary + commissions).
• Benefits: Comprehensive health coverage (Medical, Dental, Vision, Life, Disability).
• Retirement: Access a 401(k) plan with a 4% employer match.
• Time Off: Unlimited PTO to recharge and balance work-life priorities.
• Perks: Complimentary club membership and exclusive employee discounts.
• Community: Join a supportive, dynamic team that values collaboration and innovation.

Pay

$80K to $100K annually (base salary + commissions).

Schedule

Flexible schedule to accommodate the needs of the job and the individual.