Ambassador - Nintendo REDMOND

About the role

Nintendo of America Inc. delivers on its mission to create smiles through unique entertainment experiences by partnering with Nintendo Co., Ltd. to bring iconic franchises such as Mario™, Donkey Kong™, The Legend of Zelda™, Metroid™, Animal Crossing™, Pikmin™, and Splatoon™ to the Americas through video games, hardware systems, and various entertainment initiatives.

We are an equal opportunity employer committed to fostering an inclusive environment where all employees feel valued and respected. For more information about Nintendo, visit www.nintendo.com.

Responsibilities

• Supports training of new and existing team members including onboarding, sales floor operations, point of sales operations, and cycle count procedures.
• Identifies and communicates opportunities to improve customer service and drive store traffic.
• Engages in a secondary specialty in support of the store's business needs.
• Assists with sales floor operations for short periods of time including meal breaks, customer interactions, and general customer issues.
• Proactively engages and assists customers by providing information, product demonstrations, and resolving customer issues.
• Cross-sells merchandise, recommending products to anticipate and meet customer needs.
• Promptly and accurately processes all point of sale transactions.
• Performs Greeter duties including welcoming guests upon entry/exit and addressing customer needs.
• Restocks the sales floor and performs back of house duties including merchandise tagging, restocking, and organization.
• Supports a clean, visually stimulating environment by performing daily cleaning duties as outlined in the store checklist and maintaining store displays.
• Supports daily accurate record keeping through focused cycle count procedures and product counts.
• Engages in consistent communication with others to strengthen teamwork, in addition to providing suggestions and feedback for continuous improvement while maintaining a positive attitude.
• Affords assistance with product events including line management, product demonstrations, and sales processing.
• Occasionally represents Nintendo at off-site consumer events.

Requirements

• Minimum of 2 years' retail experience, preferably at a high volume or flagship location.
• Ability and willingness to develop game knowledge and experience.
• Ability to perform routine display repair/maintenance.
• Accurate cash and inventory control experience.
• High school diploma or equivalent.
• Applicants must be legally eligible to work in the United States to be considered.
• Visa sponsorship is not available for this role.

Benefits

This position is on-site in Redmond, WA. It offers a comprehensive benefits package that includes medical, dental, vision, 401(k), and paid time off. The base pay range is $24.42—$34.16 USD, with the possibility of a semi-annual discretionary performance bonus.