Membership Sales Ambassador

About the Role

Responsible for executing Acquisition 365, renewing, upgrading, and cross-selling BJ’s Loyalty Programs. Handles merchandise returns, exchanges, pick-ups, and general customer service inquiries while providing excellent and efficient member service.

Team Members are expected to carry out job functions and responsibilities as assigned, support club policies and compliance, act with honesty and integrity, and lead with the member in mind. Ensures a safe and positive environment for members and colleagues while embracing inclusion, diversity, collaboration, and respect.

Responsibilities

• Promotes BJ’s value proposition regarding acquisition, retention, perks, and the Member experience.
• Converts potential members by actively pitching all membership programs in accordance with company policies and practices.
• Sells BJ’s membership products to potential new and existing members with high energy and determination.
• Drives toward goal achievement, defined by business-established benchmarks and results.
• Exhibits clear understanding of all BJ’s Membership options and Co-Brand credit card.
• Delivers superior customer service as a first point-of-contact for membership inquiries, credit card applications, merchandise returns, exchanges, product lookups, and pick-ups.
• Follows tax exempt/resale membership policies, including monitoring renewals and tax-exempt/resale status.
• Resolves Member concerns courteously and timely; escalates issues to PIC and MOD when necessary.
• Assists with BOPIC (Buy Online and Pick Up In Club) orders for members.
• Maintains all club policies and procedures; performs other duties as assigned, including working in other departments as needed.
• Ensures regular, predictable, full attendance as an essential function of the job.
• Delivers GOLD Member Standards daily: Greet, Anticipate, Appreciate (GAA).
• Resolves and de-escalates member concerns to ensure a safe and positive experience.
• Works as a team to deliver GOLD club standards: Grand opening look, stocked items, executed promotional plans, visible and accurate signage, and a clean, organized club.
• Understands how to access and read production and/or financial performance reporting for your department.

Qualifications

• Prior front-line/customer service or previous sales experience preferred.
• Results-driven with proven success in goal achievement.
• Basic math skills preferred.
• Computer proficiency preferred.

Environmental Job Conditions

• Most of the time is spent frequently remaining in a stationary position on hard surfaces; occasional need to bend, handle, pull, reach, or stoop to examine or scan merchandise.
• Occasionally requires lifting objects up to 30 pounds; may require lifting and moving heavy/awkward objects over 30 pounds with assistance.
• Located in a comfortable indoor area with infrequent exposure to temperature extremes and loud noises; occasional contact with cleaning agents.

Benefits

• Weekly Pay: Get paid every week.
• Free BJ’s Memberships: Complimentary Club Card Membership, plus a free Supplemental Membership for someone in your household. *Eligibility requirements vary by position.
• Generous Paid Time Off: Vacation, personal, sick days, holidays, bereavement, and jury duty leave.
• Flexible and Affordable Health Benefits: Three medical plans, optional dental, vision, Health Savings Account (HSA), and flexible spending account options.
• 401(k) Retirement Savings Plan: Company match available to team members 18 and older.
• Employee Stock Purchase Plan: Accumulate funds through after-tax payroll deductions to purchase shares of BJ’s common stock at a 15% discount.

Pay

The pay range for this position is $17.00 - $20.83 per hour. Actual salaries will vary depending on factors including but not limited to location, education, experience, and qualifications.