Membership 170110 - Director, Membership

About the role

The Greater Cleveland YMCA seeks a dedicated individual to support our mission of strengthening the community through youth development, healthy living, and social responsibility. This position involves supporting the recruitment and retention of members, overseeing staff, and promoting YMCA programs.

Responsibilities

• Implements membership strategies to recruit new members and retain existing members.
• Fosters a member-focused culture and models relationship-building skills.
• Recruits, hires, trains, develops, schedules, and directs personnel and volunteers.
• Coordinates program registration and promotes program and membership enrollment.
• Participates in the planning and implementation of the annual budget.
• Ensures proper implementation of front desk procedures and coordinates with the business office on financial transactions.
• Collaborates with or supervises the Association AOA Coordinator to ensure compliance with third-party insurance agreements.
• Monitors and audits third-party insurance membership swipes and reconciles inconsistencies weekly.
• Organizes membership events and represents the YMCA at community events.
• Leads assigned aspects of the fundraising campaign.
• Participates in staff meetings and related meetings.

Qualifications

• Education: Bachelor’s Degree preferred, or Associate’s Degree in the related field and 2-3 years of related work experience, or High School diploma, GED, or equivalent certificate of competency and 4-6 years of related work experience.
• Experience: 2 years supervisory experience in customer service preferred.
• Technical Skills and Knowledge: Excellent personal computer skills, ability to relate effectively to diverse groups, commitment to YMCA mission and values, willingness to be a mandated reporter.