(USA) Member Specialist

About the role

Provides member service, maintains the checkout area, and resolves member issues and concerns. Promotes Sam's Club products and services and provides guidance and support to members regarding self-service technology.

Responsibilities

• Processes member purchases, including payments, returns, refunds, and exchanges according to company policies and procedures for different membership and payment types.
• Follows company safety standards, procedures, and guidelines, including conducting safety sweeps and reporting unsafe situations.
• Maintains entrance and exit areas, acknowledging members, verifying membership cards, and identifying member needs.
• Assists members with purchasing decisions, locating merchandise, and transporting items.
• Resolves member issues and concerns while promoting company products and services.
• Zones and organizes merchandise, ensuring a safe shopping environment.
• Secures and safeguards Sam's Club assets by observing and communicating potential criminal activity.
• Maintains paperwork, logs, and required documentation, and executes emergency response procedures.
• Ensures compliance with company security and safety practices.
• Trains Member Frontline Services associates on company processes, new technology, and tool functionality.
• Delivers training for new program rollouts and provides continuous learning and process improvement opportunities.
• Handles returns, identifies shrink and damages, and ensures the area of responsibility is maintained according to company policies.
• Complies with company policies, procedures, and standards of ethics and integrity.
• Completes work assignments and priorities by collaborating with managers, co-workers, and business partners.

Values

• Respect the Individual: Embraces differences in people, cultures, and ideas; fosters a culture of belonging; and helps all associates thrive.
• Act with Integrity: Maintains high standards of integrity, ethics, and compliance; holds oneself and others accountable.
• Serve our Customers and Members: Delivers results while prioritizing customer needs and balancing short- and long-term priorities.
• Strive for Excellence: Demonstrates curiosity, drives continuous improvement, and supports others through change.

Benefits

• Health benefits: Medical, vision, and dental coverage.
• Financial benefits: 401(k), stock purchase, and company-paid life insurance.
• Paid time off: PTO, parental leave, family care leave, bereavement, jury duty, and voting leave.
• Additional benefits: Short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement.
• Education: Live Better U program covers tuition, books, and fees for high school completion, bachelor’s degrees, ELL, and short-form certificates.

Eligibility requirements apply to some benefits and may depend on job classification and length of employment. Benefits are subject to change.

Pay

The hourly wage range for this position is $17.00 to $25.00. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 to $3.00 per hour in specific circumstances (e.g., based on schedule, facility, season, or specific work performed). Multiple premiums may apply if applicable criteria are met.

Location

1401 Skylane Blvd E, Tuscaloosa, AL 35405-4229, United States of America.