(USA) Member Specialist

About the role

At Sam's Club, associates are expected to uphold the company's core values and leadership principles in every aspect of their work. This role involves providing frontline member service, maintaining store areas, and supporting operational excellence through safety, training, and continuous improvement.

Responsibilities

• Provides member service and guidance on self-service technology.
• Maintains checkout, entrance, and exit areas; zones and organizes merchandise.
• Processes purchases, returns, refunds, and exchanges according to company policies for different membership and payment types.
• Assists members with purchasing decisions, locating merchandise, and transporting items.
• Reviews member receipts and verifies membership cards.
• Follows company safety standards, conducts safety sweeps, and reports unsafe situations.
• Handles merchandise according to proper procedures and identifies shrink and damages.
• Secures and safeguards Sam's Club assets by observing and reporting potential criminal activity.
• Completes required documentation, maintains logs, and executes emergency response procedures.
• Assists with training Member Frontline Services associates on processes, new technology, and program rollouts.
• Provides continuous learning and process improvement opportunities for the team.
• Complies with company policies, ethics, and integrity standards; uses the Open Door Policy.
• Collaborates with managers, co-workers, and business partners to complete work assignments and meet priorities.

Values and Leadership Principles

• Respect the Individual: Embraces differences, creates a culture of belonging, supports associates, and mentors others.
• Act with Integrity: Promotes high standards of ethics and compliance, models Walmart values, and supports sustainability goals.
• Serve our Customers and Members: Puts members first, makes data-driven decisions, and considers the impact of work on stakeholders.
• Strive for Excellence: Drives continuous improvement, embraces new technologies, and supports others through change.

Requirements

• Retail experience including operating front-end equipment (e.g., cash register).
• Experience working with mobile retail applications.

Pay

The hourly wage range for this position is $17.00 to $25.00. The actual hourly rate will meet or exceed the required minimum wage applicable to the job location. Additional compensation in the form of premiums may apply, ranging from $0.35 to $3.00 per hour, based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.

Benefits

• Health benefits: Medical, vision, and dental coverage.
• Financial benefits: 401(k), stock purchase plan, and company-paid life insurance.
• Paid time off: PTO, parental leave, family care leave, bereavement, jury duty, and voting. PTO/PPTO can be used for vacation, sick leave, holidays, or other purposes and meets or exceeds legal requirements where applicable.
• Other benefits: Short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
• Live Better U: Company-paid education benefit program covering high school completion, bachelor's degrees, English Language Learning, and short-form certificates. Tuition, books, and fees are fully paid by Walmart. Eligibility requirements apply.