(USA) Member Specialist

About the role

At Sam's Club, associates are expected to uphold the company's core values and leadership principles in every aspect of their work. This role involves providing member service, maintaining store areas, resolving member issues, promoting products and services, and supporting the use of self-service technology. Associates are responsible for processing purchases, handling payments, returns, refunds, and exchanges according to company policies, and ensuring compliance with safety and security standards. Training and mentoring other associates, executing emergency procedures, and driving continuous improvement are also key responsibilities.

Responsibilities

• Provides member service and maintains checkout and entrance/exit areas.
• Acknowledges members, verifies membership cards, and identifies member needs.
• Assists members with purchasing decisions, locating merchandise, and transporting items.
• Processes member purchases, returns, refunds, and exchanges according to company policies and procedures for different membership and payment types.
• Promotes Sam's Club products and services.
• Provides guidance and support to members regarding self-service technology.
• Zones and arranges merchandise; maintains a safe and organized shopping environment.
• Reviews member receipts and ensures compliance with company security and safety practices.
• Assists with securing and safeguarding Sam's Club assets and property by observing and communicating potential criminal activity.
• Maintains paperwork, logs, and other required documentation.
• Executes emergency response procedures.
• Assists with training Member Frontline Services associates on company processes, procedures, and new technology.
• Delivers new program rollouts and provides continuous learning and process improvement opportunities.
• Identifies shrink and damages; ensures proper handling of returns.
• Complies with company policies, procedures, and standards of ethics and integrity.
• Completes work assignments by using policies, data, and resources; collaborates with managers, co-workers, and business partners; communicates progress and identifies improvement opportunities.

Leadership Principles

• Respect the Individual: Embraces differences, creates a culture of belonging, supports associates, and helps attract top talent. Works as a team, builds strong relationships, and mentors others.
• Act with Integrity: Maintains high standards of ethics and compliance, models Walmart values, and supports sustainability goals. Acts with humility, honesty, fairness, and transparency.
• Serve our Customers and Members: Puts the customer first, makes data-driven decisions, and considers the impact of work on the team’s ability to deliver results.
• Strive for Excellence: Displays curiosity and a desire to learn, takes calculated risks, drives continuous improvements, and supports others through change.

Requirements

• Retail experience including operating front-end equipment (e.g., cash register).
• Experience working with mobile retail applications.

Benefits

• Health benefits: Medical, vision, and dental coverage.
• Financial benefits: 401(k), stock purchase plan, and company-paid life insurance.
• Paid time off: PTO, parental leave, family care leave, bereavement, jury duty, and voting. PTO/PPTO can be used for vacation, sick leave, holidays, or other purposes, meeting or exceeding paid sick leave laws where applicable.
• Other benefits: Short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
• Live Better U: Company-paid education benefit program covering high school completion, bachelor's degrees, English Language Learning, and short-form certificates. Tuition, books, and fees are fully paid by Walmart. Eligibility requirements apply.

Pay

The hourly wage range for this position is $17.00 to $25.00. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.