Member Support Specialist (Call Center)

About the role

Our Member Support Specialists are enthusiastic about providing exceptional customer service to our members. This position has a universal role in our call center, working seamlessly to assist our members' needs from start to finish. Our Member Support Specialists promote financial products and services to improve our members' well-being, they always take the time to establish rapport with members, and listen carefully so that the absolute best financial products and services can be recommended to meet our members' needs. Our Member Support Specialists are the voice of our credit union and the reason our members love banking with us!

Responsibilities

• Process telephone inquiries, transfers, mobile and online support, product and service inquiries and recommendations, account maintenance, and member relationship building
• Assist with accepting loan applications via telephone
• Achieve individual and team goals
• Keep up-to-date on all credit union products and services

Qualifications

• High school diploma or equivalent
• One year of financial institution experience as a Teller, Member Service Representative, Call Center Representative, or similar role
• Call Center Experience preferred
• Intermediate level proficiency with computers and software applications including Microsoft Office Suite
• Working knowledge of Symitar (Episys) preferred
• Bilingual – English/Spanish (preferred)

About Pima Federal Credit Union

In 1951, sixteen teachers pooled together $84 in deposits and founded our credit union with the common purpose of helping people. To this day, our common purpose still exists. We're here for our members and we thrive by delivering on our value promise of smart, simple, personal. We have stayed true to our roots as a not-for-profit financial cooperative whose main focus is providing the highest possible value to our membership in the simplest way. We are about relationships and not transactions. We are proud to be an Arizona Daily Star Reader's Choice winner.

Benefits

• Insurance: Medical, dental, and vision – each benefit has a generous contribution from the credit union; 100% company-paid life insurance, short-term disability, long-term disability, and employee assistance program (EAP); Access to other products such as two flexible spending account (FSA) options, critical illness insurance, accident coverage, and buy-up options on life insurance
• Retirement: 401(k) plan with company match; 100% company-funded pension plan
• Generous paid time off policies, including 11 paid holidays
• Tuition Reimbursement
• Access to on-demand pay and one-on-one financial planning
• An award-winning wellness program
• Access to an on-site car repair service

In addition, you'll be part of Pima Federal's engaging culture, which includes employee appreciation events, paid volunteer time, and a healthy work-life balance. We are proud to have been recognized as a Top Workplace the past three years!