Member Support Coordinator

Position Summary

The Member Support Coordinator will provide customer support in all aspects of maintaining NCSA student-athletes and/or IMGA+ membership. The position will allow the Member Support Coordinator to communicate and interact with student-athletes and their families on a regular basis. The Member Support Coordinator will manage inbound contact from families throughout their recruiting process and provide sport-specific advice and information and support.

Position Responsibilities

• Manages all forms of inbound contact (phone calls, emails, texts and chats) from members of the NCSA and/or IMGA+ network.
• Provides world-class customer experience to NCSA and/or IMGA+ clients.
• Critically evaluates the status of every client with whom one interacts and provides direction to ensure the member stays on a path towards success with his/her membership.
• Proactive outreach to clients who are not progressing and need direction, to ensure each member stays on path towards success.
• Helps clients understand the steps they need to take to maximize their recruiting potential and their membership at NCSA and/or IMGA+.

Knowledge, Skills, And Abilities

• Associate’s Degree or customer service experience
• World-class customer service skills
• Organized and detail oriented
• High level problem solving skills
• Strong work ethic with team player attitude and mentality
• Professional, friendly phone demeanor
• Excellent writing skills
• Proficiency with Microsoft Word, Excel and Outlook
• Goal-oriented with a desire to succeed
• Passionate about college athletics

Background Requirements

• Requires a background check upon offer

Benefits

• Comprehensive Medical, Dental and Vision
• Flexible Spending Account and Health Savings Account options
• 401k with an Employer Match
• Short Term and Long Term Disability
• Group and Supplemental Life & AD&D
• Gym Discount Program
• Pet Insurance
• Wellbeing Program
• and more!

Schedule/Compensation

• Full-Time
• 40 hours per week
• Rotating weekend requirement

Company Overview

• IMG Academy is the world’s leading sports education brand, providing a holistic education model that empowers student-athletes to win their future while preparing them for college and for life.
• IMG Academy has been nationally recognized by organizations including Sports Business Journal, USA Today, and the Best and Brightest Companies to Work For for its workplace culture, innovation, and commitment to developing people both on and off the field.
• IMG Academy provides growth opportunities for student-athletes and partners through an innovative suite of on-campus and online experiences:
• Boarding school and camps, delivered on a state-of-the-art campus in Bradenton, Florida
• Online coaching through IMG Academy+, focused on personal development through the lens of sport and performance
• Online college recruiting through NCSA College Recruiting and SportsRecruits, providing industry-leading recruiting education, tools, and access to a network of more than 40,000 college coaches for student-athletes, families, club coaches, and event operators
• Elevate by IMG Academy, a performance and personal development solution that delivers mindset, leadership, and wellbeing programming to schools, colleges, and organizations through a combination of digital content and immersive experiences