Member Support Coordinator

What You’ll Do

• Handle inbound calls in a high-volume environment supporting SLA objectives
• Field clinical referrals, consent forms, or general inquiries routed to our Member Support Inbox and/or SharePoint
• Provide high quality service and support to callers, ensuring their needs are met efficiently and effectively from start to finish
• Display professionalism, compassion, empathy, and active listening to understand caller needs and offer suitable solutions
• Collaborate across departments with internal clinical and non-clinical colleagues to ensure seamless care and service delivery, influencing positive member outcomes
• Works well with fellow team members and actively contributes to team goals
• Opportunities to assist with various projects

What You’ll Need

• Minimum of 1 year of customer service or administrative support experience; healthcare or inbound contact center experience preferred
• Excellent verbal and written communication skills
• Strong problem-solving ability in a fast-paced setting
• Effective multi-tasking and time management for prompt responses
• Demonstrates adaptability and resilience, maintaining a positive, solution-oriented approach in a fast-paced and evolving environment
• Adaptable and flexible, with the ability to navigate changing business needs and priorities
• Positive, solution-oriented mindset with strong resilience in a dynamic environment
• Receptive to feedback and able to translate insights into meaningful action and continuous improvement
• Comfortable managing ambiguity and adjusting effectively to evolving organizational goals
• Familiarity with Microsoft Office applications

About the Role

We are a kidney care management company dedicated to improving healthcare through innovation, compassion, and expertise. We partner with physicians to redefine the industry and enhance patient experiences.

Responsibilities

• Handle incoming calls, addressing general inquiries, resolving concerns, and connecting callers to subject matter experts
• Achieve first call resolutions in interactions varying in complexity

Requirements

There are currently two openings available. Both roles require working a standard schedule of Monday through Friday, 10:30 AM to 7:00 PM Central Time.

Qualifications

• Minimum of 1 year of customer service or administrative support experience; healthcare or inbound contact center experience preferred
• Excellent verbal and written communication skills
• Strong problem-solving ability in a fast-paced setting
• Effective multi-tasking and time management for prompt responses
• Demonstrates adaptability and resilience, maintaining a positive, solution-oriented approach in a fast-paced and evolving environment
• Adaptable and flexible, with the ability to navigate changing business needs and priorities
• Positive, solution-oriented mindset with strong resilience in a dynamic environment
• Receptive to feedback and able to translate insights into meaningful action and continuous improvement
• Comfortable managing ambiguity and adjusting effectively to evolving organizational goals
• Familiarity with Microsoft Office applications

Skills

Customer service, administrative support, problem-solving, multi-tasking, adaptability, flexibility, positive attitude, resilience, feedback receptiveness, organizational skills, Microsoft Office proficiency.

Benefits

N/A

Pay

N/A

Schedule

Monday through Friday, 10:30 AM to 7:00 PM Central Time

Company Information

Interwell Health is committed to diversity, equity, and inclusion. We value our differences and learn from each other. Our team members come in all shapes, colors, and sizes. No matter how you identify your lifestyle, creed, or fandom, we value everyone's unique journey.

Equal Opportunity Employer

We are proud to live our mission-driven values: We care deeply about the people we serve. We are better when we work together. Humility is a source of our strength. We bring joy to our work. We deliver on our promises. We are committed to diversity, equity, and inclusion throughout our recruiting practices. Everyone is welcome and included.

Recruitment Process

We will not extend a job offer without prior communication with our recruiting team, hiring managers, and a formal interview process. Please note that some individuals or organizations may pose as potential employers, presenting enticing employment offers. These offers are not associated with our company and may be fraudulent in nature.

Learn More

Learn more at www.interwellhealth.com.