Member Solutions Center Manager
Christian Financial Credit Union · Sterling Heights, MI · 3 mo ago
Information TechnologyFull-time
Key Responsibilities
- Direct and coach MSC Representatives supporting the Member Solutions Center
- Oversee member account transactions, loan processing support, and issue resolution quality
- Review metrics and key performance indicators, and run regular staff huddles/meetings
- Resolve escalations within established Credit Union policies and guidelines
Required Qualifications/skills
- Strong verbal and written communication
- Solid planning and organization skills
- Ability to build effective working relationships across teams and partners
- High level of confidentiality with member and employee information
Benefits
- Medical, Dental, and Vision coverage
- 401(k)
- Life Insurance
- Health Savings Account (HSA)
- Competitive Salary
- Paid Time Off
- Employee Discounts