Member Center Manager

We need to output HTML fragment with sections: h3 for headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Use only sections that have real specific content. We must not repeat job title as heading. Remove boilerplate like EEO, disclaimer, etc. Must preserve all substantive info. We need to parse the posting. Position Title: Manager – Member Center Reporting Manager Title: SVP – Operations FLSA Status: Exempt Work Arrangement: Hybrid - General Date Created: 8/2025 Date Revised Created By: Nikki Owens Position Summary: ... (some text). Then Essential Duties, Responsibilities, And Deliverables: list of duties. Minimum Qualifications: Education, Certifications N/A, Experience, Knowledge, Skills, And Abilities (long list). Physical Demands And Work Environment: description. We need to decide sections: About the role (maybe position summary). Responsibilities (essential duties). Requirements (maybe minimum qualifications). Qualifications (maybe education/experience). Skills (knowledge, skills, abilities). Benefits? Not mentioned. Pay? Not mentioned. Schedule? Not mentioned (though hybrid arrangement and Saturday hours required). Actually schedule info: "Availability to work with the Credit Union’s core business hours. Saturday hours are required in this role." Also "Our company offers a dynamic hybrid work arrangement, which requires three days’ on-site work." That's schedule info. So we can include Schedule section with that. Benefits: none mentioned. Pay: none. So we omit those. We must not create sections with filler like "commensurate with experience". Not present. We need to use

for each section heading. Use

• for any list of duties/requirements/benefits. Use

  for prose. We need to preserve all substantive info; do not invent or summarize away detail. We need to remove boilerplate: disclaimer, EEO, etc. Also remove "Physical Demands And Work Environment" maybe we keep as part of Requirements? It's substantive but not a list; we can put as a paragraph under a section like "Working Conditions" but we only have allowed headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We could put physical demands under Requirements or Qualifications? Probably under Requirements (since it's about ability to perform). But we need to preserve it. Could create a section "Requirements" and include both minimum qualifications and physical demands as paragraphs/lists. But we must not create a heading for Physical Demands specifically; we can embed within Requirements. We need to decide structure: - About the role: position summary paragraph. - Responsibilities: essential duties list (maybe bullet list). The duties are sentences separated by periods; we can make each as

• . - Requirements: maybe include minimum qualifications (education, certifications, experience) as a paragraph or list? Could be a
  for each? The instruction: Use
  • for any list of duties/requirements/benefits. So if we have a list of requirements, we should use list. Minimum qualifications includes Education, Certifications, Experience. Could be list. - Skills: Knowledge, Skills, And Abilities list (long). Use
    • . - Schedule: hybrid work arrangement and Saturday hours. We must not repeat job title as heading. Also not include Job ID etc. We must not include any markdown fences. Let's extract content precisely. Position Summary paragraph: "Member Center Managers will be responsible for having all center associates report directly to them and include a more detailed job description update to show enhanced behavioral needs. Senior Member Center Managers hold the same daily responsibilities as Member Center Managers but are experts in their field. A Senior Member Center Manager consistently exceeds production goals, member service standards and acts as a productive business partner for other TDECU lines of business. A Senior Member Center Manager also serves as an expert in leadership, project management, training and makes these contributions on a Retail level." That's the summary. Essential Duties, Responsibilities, And Deliverables (list): - Ensures a positive member experience is delivered in the branch by leading and developing employees, monitoring service standards and resolving concerns/problems. - Promotes operational excellence of department by adhering to audit/compliance schedules, minimizing loss and maximizing accuracy of employees’ work. - Engages frontline talent to put forth their best effort everyday for our members. This includes coaching sessions, observations, development planning and feedback. - Responsible for the overall growth of members and deepening existing member relationships within the branch’s community. - Partners with and builds relationships with other lines of business at TDECU to provide members a holistic “one stop shop” solution for their financial needs. - Adapts to changing consumer demands by adopting online/mobile solutions, educating members on these solutions, and learning and growing to ensure self and team are financial experts. - Performs other duties in response to organization, member and/or team needs. This includes but is not limited to engaging members in lobby, opening new accounts and loans, and serving on organizational committees as assigned. Minimum Qualifications: - Education: 4-year degree in Business Management or equivalent in work experience - Certifications N/A - Experience: 2 years management experience with direct reports including coaching and scheduling Knowledge, Skills, And Abilities (list many items). We need to preserve each as separate bullet. Let's extract them exactly as sentences (they are separated by periods). We'll need to keep them as list items. List: - Ability to effectively coach and develop individuals with varying levels of experience. - Ability to leverage influence to garner results from colleagues and indirect reports. - Skilled at building relationships and networks within and outside of the organization to support organizational goals. - Skilled at developing and maintaining a culture of results where accountability drives individual and team results. - Skilled at creating and supporting a culture of adaptability. - Strong attention to detail even when working with numbers and names in a fast-paced environment. - Ability to document numbers and words without error. - Ability to review guides and follow step-by-step processes without error. - Ability to demonstrate strong interpersonal communication such as courtesy, tact, and diplomacy - Demonstrates and coaches’ job-required skills and behaviors for newer team members. - Serves as a Role Model to team members. - Innate ability to demonstrate proactive and positive attitude toward members, supervisors, co-workers and the credit union. - Maintains a positive service approach with Members through challenging situations. - Strong oral and written communication skills; ability to speak and write clearly and effectively - Dedication to meeting the expectations and requirements of internal and external members - Ability to effectively prioritize tasks to use time efficiently and to attend to a broad range of activities. Planning and Organization skills. - Ability to generate new and unique ideas as solutions to operational or member service issues, and develop non-traditional ways of doing business - Must be able to operate a ten key calculator and computer keyboard by touch - Availability to work with the Credit Union’s core business hours. Saturday hours are required in this role. - Ability to troubleshoot smartphones, tablets, PCs and to assist members with online banking/mobile banking with completion of TDECU training - Demonstrated ability to understand and resolve problems to satisfy a customer/Member. - Ability to use feedback for continuous improvement and development. - Skilled at leveling-up ideas, issues and challenges for Management insight and remediation. - Proactively identifies members banking issues and needs through conversations and active listening. - Serves as a resource to members, prospective members, and employees - Provides world class, REAL Service Note: Some items have extra punctuation; we keep as is. Physical Demands And Work Environment paragraph: "While performing the essential duties of this position, an employee would frequently be required to stand, walk, and sit. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually moderate. Our company offers a dynamic hybrid work arrangement, which requires three days’ on-site work." We already captured hybrid arrangement and Saturday hours in Skills list? Actually Saturday hours appears in Knowledge, Skills, And Abilities list as "Availability to work with the Credit Union’s core business hours. Saturday hours are required in this role." That's already there. Hybrid arrangement appears in Physical Demands. We'll need to include schedule info: hybrid arrangement (three days on-site) and Saturday hours (already in skills). But we should not duplicate. We could put schedule section with hybrid arrangement and note Saturday hours (maybe mention). But we already have Saturday hours in skills list; we could keep it there and also mention in schedule? Might duplicate but okay as long as we preserve info. However we should avoid duplication? The instruction: "Preserve ALL substantive information; do NOT invent or summarize away detail." Duplication is not prohibited but might be redundant. Better to keep Saturday hours in Skills (since it's under Knowledge, Skills, And Abilities) and hybrid arrangement in Schedule. Or we could move Saturday hours to Schedule and remove from Skills. But the Skills list includes that line; removing would lose info from that section. However we could keep it in Skills and also mention in Schedule; duplication is okay but maybe not ideal. I'd keep Saturday hours in Skills as it's originally there, and Schedule only includes hybrid arrangement. Thus Schedule section:

      Our company offers a dynamic hybrid work arrangement, which requires three days’ on-site work.

      Now we need to output HTML fragment with sections. We need to decide which sections to include: About the role, Responsibilities, Requirements, Qualifications, Skills, Schedule. We have Requirements (minimum qualifications) and Qualifications? Actually we have Education, Certifications, Experience as minimum qualifications. Could treat that as Requirements. Qualifications maybe same as Requirements? But we have both headings allowed; we need to avoid thin sections. Could combine Education/Experience under Requirements and maybe not have Qualifications separate. Or we could have Requirements for Education/Experience and Qualifications for Skills? But Skills is separate heading. Let's map: - About the role: position summary. - Responsibilities: essential duties. - Requirements: minimum qualifications (education, certifications, experience). - Skills: knowledge, skills, abilities. - Schedule: hybrid work arrangement. We could also include Qualifications but we already have Requirements; maybe we skip Qualifications to avoid thin. Thus sections: About the role, Responsibilities, Requirements, Skills, Schedule. Now format. About the role:

      About the role

      ...summary...

      Responsibilities:

      Responsibilities

      • ... each duty ...
      Requirements:

      Requirements

      • Education: 4-year degree in Business Management or equivalent in work experience
      • Certifications N/A
      • Experience: 2 years management experience with direct reports including coaching and scheduling
      Skills:

      Skills

      • ... each ability ...
      Schedule:

      Schedule

      Our company offers a dynamic hybrid work arrangement, which requires three days’ on-site work.

      Check that we didn't miss any substantive info: The Physical Demands paragraph besides hybrid arrangement includes stand/walk/sit, vision abilities, noise level moderate. We omitted those. That's substantive info; we need to preserve. Where to put? Could add to Requirements or maybe a separate section like "Working Conditions" but not allowed headings. Could add to Requirements as additional list items. Or we could add a paragraph under Requirements after the list. Let's add a

      under Requirements after the list describing physical demands. Thus Requirements: list of education, certs, experience, then a paragraph:

      While performing the essential duties of this position, an employee would frequently be required to stand, walk, and sit. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually moderate.

      Now we have preserved all. Check that we didn't include any boilerplate: we omitted disclaimer, EEO, etc. Check that we didn't include "Date Created", "Date