Member Solutions Manager

Your Role

As a vital member of our team, you will be responsible organizing, planning, and managing the credit union’s Member Solution’s Collection programs, while being responsible for portfolio performance.

• Leading the Member Solutions Department by coaching, training, cross-training and supervising team members in various aspects of collections.
• Responsible for Bankruptcy Administration, Reserve Analysis, Credit Bureau Disputes, Deposit and Loan Fraud, Foreclosures, Force-placed Insurance, ODP, and Repo Assets.
• Act as liaison between Credit Union Team Members, various Loan Review Committees, Members and other credit union department leaders.
• Oversees third party vendor management for the collections arena, collection system configuration and deploying internal credit risk controls whole allocating appropriate resources for each.
• Affords the VP of Member Solutions & Servicing with planning and strategic initiatives.
• Negotiates with debtor and creditor counsel on Reaffirmation Agreements, Chapter 13 Bankruptcy Plans, Foreclosure Avoidance, Loss Mitigation Options, among other items.

What Are We Looking For?

• Education: Bachelor’s degree is required.
• Proficient knowledge in bankruptcy law, foreclosure law, contract law, and collection law required.
• Experience: Minimum 7 years of experience in collections. Minimum 5 years of management experience.

Comprehensive Benefits

• Medical, dental, and vision insurance;
• Life/AD&D and Disability Insurance;
• HSA/FSA plans;
• Tuition reimbursement;
• LegalShield;
• Pet Benefits;
• Employee Assistance Program;
• free Telemedicine;
• competitive 401(k) match with Safe Harbor;
• referral bonuses;
• paid time off, including holidays.