Member Solutions Assistant

Nature and Scope

This position reports to the Manager, Member Solutions. This role will assist the Member Solutions Department, internal and external business partners, and occasionally members by performing a variety of backend member solution’s processes, data sourcing and conducting research. This role will be responsible for managing data and distributing to appropriate partners.

Requirements

• High school diploma or equivalent.
• Must be able to learn all account types, loss mitigation tools, and department specialty areas.
• Excellent verbal and written communication skills, problem solving skills, organizational skills, and the ability to work independently.
• Must have experience or ability to gain proficiency in all programs and systems used for this job.
• Must develop a thorough understanding of company policies and procedures as they relate to this position.
• Must comply with all company policies and procedures and all job-related state and federal laws and regulations.

Principal Accountabilities

• Completes financial transactions in the collections and servicing systems, and validates system information requests and ensures appropriate coding.
• Prepares and sends repossession notices, cancels dealer refunds, files insurance claims, and assists with gap claims.
• Works warranty, credit life, disability, and gap refund queues daily.
• Follows up on refund status with the dealerships.
• Updates system and prepares sale of collateral letters.
• Reviews and processes right to cure default documents on loans and credit cards.
• Prepares documents to submit to attorneys for legal filings.
• Processes incoming mail, give instructions to other departments on checks received for default processes.
• Manages supply procurement and inventory control for the department.
• Scans documents and distributes to requesting internal or external partners.
• Performs other duties as assigned.