Member Services Assistant

Reporting to the Member Services Coordinator, the Member Services Assistant supports the daily operations of the service counter at the Family Fitness Center, delivering welcoming, top-notch service to every member and guest.

Responsibilities

• Greet and assist patrons in a welcoming, helpful manner, delivering exceptional customer service.
• Handle all service counter functions, including member check-ins, membership sales and renewals, and program registration.
• Answer phones and emails and respond to customer inquiries.
• Resolve member concerns and escalate to a manager as needed.
• Process point-of-sale transactions and perform daily cash reconciliations.
• Provide facility tours to prospective members.
• Maintain current knowledge of fitness programs and Village events.
• Assist with opening and closing procedures, cleaning, and maintenance as needed.
• Perform clerical tasks such as data entry, filing, and copying.

Requirements

• Hold a high school diploma or equivalent.
• Be proficient in Microsoft Office and other computer software programs.
• Demonstrate excellent written and verbal communication skills.
• Bring previous cash handling experience (preferred).
• Show exceptional organizational skills, accuracy, and attention to detail.
• Handle stressful situations and interactions with professionalism and courtesy.

Pay

$15.91 to $20.69 per hour, depending on qualifications.

Schedule

Up to 15 hours per week.

Benefits

• Paid leave.
• Niles Fitness Center Membership.