Member Services Specialist
About the role
This is a hybrid role, meaning it entails a combination of remote work and in-person attendance. Lafayette Federal Credit Union is expanding and looking for exceptional talent to support our members and contribute to our reputation as an employer of choice.
Responsibilities
- Answering inbound member calls with kindness and professionalism.
- Processing transactions for members via telephone including deposits, withdrawals, loan payments, cash advances and transfers.
- Conducting member outreach calls to identify product opportunities.
- Proactively taking ownership of member needs and resolving to the fullest extent possible.
- Cross-selling and promoting Credit Union products and services.
Requirements
- A day in the life of a Member Services Specialist will include:
- Answering inbound member calls with kindness and professionalism.
- Processing transactions for members via telephone including deposits, withdrawals, loan payments, cash advances and transfers.
- Conducting member outreach calls to identify product opportunities.
- Proactively taking ownership of member needs and resolving to the fullest extent possible.
- Cross-selling and promoting Credit Union products and services.
Qualifications
- One to three years of banking and/or call center experience with cash handling, customer service experience, strong verbal communication, and understanding the importance of maintaining confidentiality, privacy, and professionalism as a front-line representative of our institution.
Skills
The ideal candidate will have a passion for people and value friendly, welcoming interactions. They should also have experience in a financial call center environment.
Benefits
Joining Lafayette Federal comes with perks to support you in your personal and professional journey. We provide employees with a generous benefits package including:
- Employer paid (99.9%) health insurance premium for single and family coverage (HMO Plan)
- Fully funded deductible (HMO Plan)
- 401k employer matching contribution
- Income protection with life insurance, short and long-term disability
- Paid time off, holiday leave & birthday leave
- Educational assistance
- Commuter benefits program and more!
Pay
$42,612 - $49,500 annually depending on experience and qualifications.
Schedule
This position will report to our headquarters. We are located in the heart of Rockville, MD where career growth meets urban vitality.
Location
The job posting highlights the most critical responsibilities and requirements of the job. It is not all-inclusive. There may be additional duties, responsibilities, and qualifications for this job. Lafayette Federal Credit Union is an Equal Opportunity and E-Verify EmployerEOE/AA/DISABILITY/VETERAN