Member Services Specialist

Mission and Overview

The Maine Municipal Association is seeking a Member Services Specialist to join their Administration team. The ideal candidate is detail-oriented, enjoys working with data, and excels in delivering exceptional customer service.

About the Role

In this role, you will be responsible for maintaining accurate membership records, ensuring data quality and accessibility, and providing reporting and database support for the Association. You will serve as the primary point of contact for member inquiries related to account information, workshop registrations, and online purchases, while delivering exceptional customer service and supporting the efficient operation of membership services.

Responsibilities

• Maintain and update MMA memberships, subscriptions, and Affiliate Group memberships to ensure data accuracy and consistency.
• Process annual membership renewals.
• Aid in member data collection and management.
• Generate reports and provide data support for membership status, workshops, and usage of MMA services/programs.
• Respond to inquiries regarding membership, workshop registrations, and related services.
• Provide user support and training for the membership database application.
• Conduct data quality reviews, assist with audits, and maintain database procedures and documentation.
• Assist with staffing the registration desk and other tasks assigned at MMA's annual Convention.

Qualifications

• Knowledge of the principles and practices of membership or records management.
• Strong customer service, organizational, and time management skills.
• Ability to generate reports, maintain data quality, and support information management processes.
• Excellent written and verbal communication skills, including the ability to prepare correspondence, respond to inquiries, and provide user training.
• Ability to build and maintain positive working relationships with members and staff.
• Ability to learn and apply organizational policies, procedures, and departmental requirements.
• Proficiency in Microsoft Office applications, including Outlook, Word, and Excel.
• Ability to prioritize multiple tasks and work effectively in a team-oriented environment.

What You Bring

• Minimum of Associate of Science or related degree with at least 2 years of relevant experience, or any equivalent combination of experience and training.
• Exceptional customer service and detail-oriented skills.

Why Join MMA?

MMA offers a highly competitive and comprehensive benefits package, including:

• 100% employer-paid health and dental insurance for full-time employees.
• Employer retirement contributions up to 10%, supporting your long-term financial well-being.
• Generous paid vacation, sick leave, and holidays, promoting strong work-life balance.

Please include a resume, cover letter, and at least 3 professional references.