Member Services Specialist

About the Role

The Member Services Specialist serves as the primary customer service contact for APWA members, prospective members, volunteers, and staff. This role is responsible for responding to member inquiries, processing membership applications and payments, maintaining accurate member records, and providing support for membership programs, products, and services. The position plays an important role in member recruitment, retention, and engagement by delivering timely, accurate, and member-focused service.

The ideal candidate will have strong customer service skills, excellent attention to detail, the ability to manage multiple priorities, and confidence working with technology and databases in a fast-paced environment. This individual enjoys helping others, solving problems, and building positive relationships with members and stakeholders.

Responsibilities

• Serve as the primary customer service contact for APWA members, prospective members, volunteers, and staff
• Respond to member inquiries and provide support for membership programs, products, and services
• Process membership applications and payments
• Maintain accurate member records
• Support member recruitment, retention, and engagement efforts

Requirements

• Associate’s degree or equivalent combination of education and experience
• Minimum of two years of customer service, membership, marketing, or related experience
• Excellent verbal and written communication skills
• Strong organizational and time management skills
• Proficiency with Microsoft Office 365 applications and other technology platforms

Qualifications

• Experience working with databases or association management systems preferred
• Association experience and/or customer service call center experience is a plus

Benefits

• Hybrid work schedules
• Generous paid time off and paid holidays
• Flexible scheduling options
• Excellent and affordable benefits
• Retirement matching contributions
• Opportunities for professional growth and continuing education

Pay

Starting pay: $23.00-$24.00/hour