Member Services Specialist

Responsibilities

• Provide prompt and efficient support to members utilizing GOVX platforms.
• Aid in online order inquiries, ensuring accuracy and timely delivery.
• Address member complaints and issues, working to resolve them quickly and effectively.
• Work with GOVX teams to ensure a cohesive and member-centric approach across all channels.
• Assist in training new team members with the best experience, best practices and platform use.
• Inquiry outreach with GOVX partners.

Requirements

• Education: High school diploma minimum with bachelor's degree or equivalent experience.
• Experience: 2-4 years of experience in customer service, preferably in an e-commerce setting.

Skills

• Strong communication and problem-solving skills.
• Proficiency in Microsoft office products: Word, Excel, PowerPoint, Outlook.

Attributes

• Member-centric, solution-based mindset.
• Positive attitude.
• Willingness to learn and adapt in a fast-paced environment.

About the role

The GOVX Member Service Specialist is responsible for ensuring that GOVX members have a seamless and positive experience across all member need touchpoints. You will leverage your expertise in member and customer service, digital platforms, and partner offerings to enhance the overall member needs. Your goal will be to foster member loyalty and drive positive member satisfaction through exceptional service and engagement.