Member Services Representative (Temporary) (Bilingual Hmong)

We give priority to applicants who live in or near our service counties: Santa Cruz, Monterey, Merced, San Benito, and Mariposa.

About the role

This is a temporary position estimated to run from September 2026 through December 2026, dependent on business need. You will be employed by a temporary employment agency that we connect you with. The role is primarily in-person, requiring daily on-site presence at our Merced office for the first 3 months. After that period, you may be able to work remotely 1-2 days a week, depending on business needs.

Responsibilities

• Act as the frontline customer service representative within the Member Services Department, providing assistance to members and providers primarily by phone
• Facilitate and coordinate non-medical transportation benefits for members
• Perform other duties as assigned

About the team

Our Member Services teams work together to empower members to understand Alliance services and provide resources that meet medical, cultural, and social needs to improve member health and well-being. We are the voice of the Alliance, viewing our members' healthcare from their perspective and providing direct support by sharing benefit information and helping break down barriers to care.

Requirements

Knowledge of:

• Bilingual English/Hmong (required)
• Principles and practices of customer service
• Windows-based PC system and Microsoft Word, Outlook, Excel, and database systems
• Conflict resolution techniques

Ability to:

• Answer telephone calls promptly and minimize delays that may lead to missed calls
• Understand and communicate the complex operations and processes of the Alliance, particularly those related to Member Services and Care Management
• Translate healthcare-related terminology and complex processes into simple language and step-by-step instructions when communicating with members and providers
• Utilize a variety of computer systems, including the Alliance systems and external websites and databases
• Demonstrate strong organizational skills and attention to detail

Education and Experience:

• High school diploma or equivalent
• Minimum of two years of customer service experience in member services, health care, public assistance or human services, or in a customer service or call center environment (an Associate's degree may substitute for one year of the required experience); or an equivalent combination of education and experience which would provide the required knowledge, skills and abilities may be qualifying

Pay

Zone 2 Pay Range: $25.25 - $27.25 per hour. Typical areas in Zone 2 include Mariposa and Merced Counties, Fresno area, Bakersfield, Eastern California, San Luis Obispo area, and the Central Valley (except Sacramento). The applicable salary ranges are based on work location and are aligned to a zone according to the cost of labor in your area.

Benefits

These benefits are available for regular Alliance employees working more than 30 hours per week and are unavailable to temporary employees while on assignment with the Alliance:

• Medical, Dental and Vision Plans
• Ample Paid Time Off
• 12 Paid Holidays per year
• 401(a) Retirement Plan
• 457 Deferred Compensation Plan
• Robust Health and Wellness Program
• Onsite EV Charging Stations

About us

We are a group of over 500 dedicated employees committed to our mission of providing accessible, quality health care guided by local innovation. As a regional non-profit health plan, we serve members in Mariposa, Merced, Monterey, San Benito, and Santa Cruz counties.