Member Services Representative (Temporary) (Bilingual)

We believe every candidate deserves thoughtful consideration. That’s why we do not use AI or automated systems to review applications. Every application is reviewed by a real human member of our team.

While we encourage all interested applicants to apply, we do give priority to those who live in, or near, our service counties: Santa Cruz, Monterey, Merced, San Benito, and Mariposa.

About This Temporary Position

This is a temporary position, estimated to start in July 2026 through December 2026. The length of the assignment is dependent on business need, and dates may change. If selected, you would be an employee of a temporary employment agency that we would connect you with.

This is a primarily in-person role requiring daily on-site presence at our Salinas or Scotts Valley office for the first 3 months. After that period, you may be able to work remotely 1-2 days a week, depending on business needs.

Responsibilities

• Act as the frontline customer service representative within the Member Services Department, providing assistance to members and providers primarily by phone
• Facilitate and coordinate non-medical transportation benefits for members
• Perform other duties as assigned

About The Team

Our Member Services teams work together to empower members to understand Alliance services and provide resources that meet medical, cultural, and social needs to improve member health and well-being. We are the voice of the Alliance. We view our members' healthcare from their perspective and provide direct support by sharing benefit information and helping break down barriers to care. When a member calls, we're the ones who pick up the phone. We provide information that educates and empowers our members to be advocates for themselves and their health care.

Requirements

Knowledge of:

• Bilingual Spanish/English (required)
• Principles and practices of customer service
• Windows-based PC system and Microsoft Word, Outlook, Excel, and database systems
• Conflict resolution techniques

Ability to:

• Answer telephone calls promptly and minimize delays that may lead to missed calls
• Understand and communicate the complex operations and processes of the Alliance, particularly those related to Member Services and Care Management
• Translate healthcare-related terminology and complex processes into simple language and step-by-step instructions when communicating with members and providers
• Utilize a variety of computer systems, including the Alliance systems and external websites and databases
• Demonstrate strong organizational skills and attention to detail

Qualifications

• High school diploma or equivalent
• Minimum of two years of customer service experience in member services, health care, public assistance or human services or in a customer service or call center environment (an Associate's degree may substitute for one year of the required experience); or an equivalent combination of education and experience which would provide the required knowledge, skills and abilities may be qualifying

Other Information

We are in a hybrid work environment, and we anticipate that the interview process will take place remotely via Microsoft Teams. While some staff may work full telecommuting schedules, attendance at quarterly company-wide events or department meetings will be expected. In-office or in-community presence may be required for some positions and is dependent on business need.

This is a temporary position and does not provide the benefits listed below. Temporary employees on assignment at the Alliance will be connected to a staffing agency with separate benefit options.

Pay

Zone 1 Pay Range: $27 - $29 per hour

Typical areas in Zone 1: Santa Cruz, San Benito, and Monterey Counties, Bay Area, Sacramento, Los Angeles and San Diego areas. The applicable salary ranges are based on work location and are aligned to a zone according to the cost of labor in your area. Final compensation will be determined by our compensation philosophy, analysis of the selected candidate's qualifications, as well as other factors such as internal equity, market factors, and geographic location.

Benefits

Available for all regular Alliance employees working more than 30 hours per week. Some benefits are available on a pro-rated basis for part-time employees. These benefits are unavailable to temporary employees while on an assignment with the Alliance.

• Medical, Dental and Vision Plans
• Ample Paid Time Off
• 12 Paid Holidays per year
• 401(a) Retirement Plan
• 457 Deferred Compensation Plan
• Robust Health and Wellness Program
• Onsite EV Charging Stations

About Us

We are a group of over 500 dedicated employees, committed to our mission of providing accessible, quality health care that is guided by local innovation. We serve members in Mariposa, Merced, Monterey, San Benito and Santa Cruz counties. To learn more about us, take a look at our Fact Sheet.