Member Services Representative (Part Time)

We need to output HTML fragment with sections: About the role? The posting includes description paragraphs. We need headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Use

for each heading only if there is real content. We must not repeat job title. Must not include Job ID etc. Remove boilerplate: EEO etc. Also remove duplicated lines. We need to preserve all substantive info. Let's extract content. Description: "Part-time Description Imagine greeting each morning with purpose—helping others start their day with energy, connection, and community. The Summit Area YMCA is seeking tech-savvy, customer-focused Member Service Representatives to support both our Summit and Berkeley Heights branches. In this highly visible, member-facing role, you will be the welcoming face of the Y, creating a positive and supportive experience for every person who walks through our doors. As a Member Service Representative, you will help members check in, register for programs, and access information about everything from swim lessons to wellness classes. You will work in a fast-paced, people-centered environment where every interaction matters. A warm, friendly presence, strong communication skills, and a genuine passion for helping others are essential to success in this role." Then "You Might Be The Right Candidate If You Love connecting with people and creating a welcoming, community-focused environmentAre dependable, organized, and ready to jump in where neededHave strong computer skills and are comfortable navigating multiple systems with accuracy and efficiencyCan confidently use technology such as DAXKO, CRM systems, and Microsoft OfficeEnjoy problem-solving and finding ways to make someone’s day betterThrive in a fast-paced environment and stay positive under pressureBelieve in teamwork and live the Y’s core values of caring, honesty, respect, and responsibilityAre flexible and available to work at both Summit and Berkeley Heights branchesCan work a schedule that includes either one weekend shift and one weeknight shift, or two weekend shifts" Then "Key Responsibilities Greet and assist members and guests in a friendly, professional mannerOpen the facility and ensure readiness for daily operationsProcess membership check-ins, registrations, and payments accuratelyMaintain knowledge of YMCA programs, services, and policiesProvide exceptional customer service and support membership engagement and salesAssist with membership changes and general inquiriesSupport facility cleanliness and safety procedures" Then "Salary & Benefits The salary range for this position is $17.50 to $19.00 per hour, based on experience. Various shifts are currently available on weekday evenings and weekends. Member Service staff are required to be scheduled for at least two shifts per week. These must include at least one weekend shift, but may include two weekend shifts if needed and desired. Staff may have the opportunity to work up to 25 hours per week, based on available shifts. The Summit Area YMCA offers generous employee benefits. Part-time benefits include a free YMCA membership, discounts on Y family membership, continued professional training and development courses, and an 12% contribution to the YMCA retirement plan upon eligibility." Then "At the Summit Area YMCA, we are committed to equal opportunity employment regardless of gender, age, disability, ethnicity, sexual orientation, or religious affiliation. Our main purpose is to strengthen community. Every day, we work side-by-side with our neighbors to make sure that everyone can reach their full potential and we strive to live our cause with purpose every day. No matter who you are or where you’re from, we believe that we’re stronger when we come together." This is EEO boilerplate; we should remove. Then "Requirements Qualifications: Effective communication, interpersonal and public relations skillsStrong computer skillsAbility to handle financial transactionsPrevious customer service, hospitality, sales, or related experienceMust be dependable, punctual, and comfortable working independently in the early morning hours.Strong communication and problem-solving skills.Customer service or front desk experience preferred.Must be able to travel between both YMCA branches.CPR/AED certification (training provided if not currently certified).Are 18 years or older" Then "About The Summit Area YMCA We were founded as the Young Men's Christian Association in 1886, but today, we are The Y. Part of a world-class organization, we are one of the area’s leading nonprofits, that values, and is made stronger by, its diverse people. The Summit Area YMCA is committed to strengthening community by connecting all people to their potential, purpose, and each other. Working locally, we focus on empowering young people, improving health and well-being, and inspiring action in and across communities. By bringing together people from different backgrounds, perspectives, and generations, we ensure that we all have access to the opportunities, relationships, and resources necessary to learn, grow and thrive." Then "Salary Description $17.50 - $19.00 / hour" (duplicate of salary). We need to avoid duplication. We need sections: About the role (maybe combine description and "You Might Be The Right Candidate If ..."? That's more about candidate traits; could be part of About the role or Qualifications. But we need to follow headings list: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to decide which sections have content. - About the role: could be the initial description paragraph(s) about role purpose, tasks, environment. We'll put that. - Responsibilities: list from "Key Responsibilities". We'll make

• . - Requirements: maybe the list after "Requirements Qualifications:" includes many items; but we also have Qualifications and Skills sections. The posting lumps them. We need to split into Requirements, Qualifications, Skills as per headings if there is distinct content. We have "Requirements Qualifications:" then a list: Effective communication, interpersonal and public relations skills; Strong computer skills; Ability to handle financial transactions; Previous customer service, hospitality, sales, or related experience; Must be dependable, punctual, and comfortable working independently in the early morning hours.; Strong communication and problem-solving skills.; Customer service or front desk experience preferred.; Must be able to travel between both YMCA branches.; CPR/AED certification (training provided if not currently certified).; Are 18 years or older. We could treat this as Requirements (or Qualifications). Since we have separate headings, we need to decide what goes where. Perhaps: - Requirements: mandatory items like dependable, punctual, able to travel, CPR/AED, 18+, ability to handle financial transactions, previous experience? Might be. - Qualifications: maybe education? Not present. Could be "Previous customer service, hospitality, sales, or related experience" as qualification. But ambiguous. - Skills: communication, computer skills, problem-solving. Given limited distinct content, we could combine into one section "Requirements" and omit Qualifications and Skills if they'd be thin. But instruction: Prefer a few substantive sections over many thin ones. So we should avoid creating sections with little content. So we could have About the role, Responsibilities, Requirements (combining requirements/qualifications/skills), Benefits, Pay, Schedule. But we must use headings exactly as listed if we include them. If we omit Qualifications and Skills, we just don't include those headings. Thus sections: About the role, Responsibilities, Requirements, Benefits, Pay, Schedule. Check if we have content for Benefits: yes. Pay: salary range. Schedule: shift requirements. Now we need to extract schedule info: "Various shifts are currently available on weekday evenings and weekends. Member Service staff are required to be scheduled for at least two shifts per week. These must include at least one weekend shift, but may include two weekend shifts if needed and desired. Staff may have the opportunity to work up to 25 hours per week, based on available shifts." We'll put that in Schedule. Now Benefits: "The Summit Area YMCA offers generous employee benefits. Part-time benefits include a free YMCA membership, discounts on Y family membership, continued professional training and development courses, and an 12% contribution to the YMCA retirement plan upon eligibility." We'll list as
  . Now About the role: combine initial description and "You Might Be The Right Candidate If ..."? That section includes traits; could be part of About the role. We'll include as prose. Now Responsibilities: list. Now Requirements: list of items from "Requirements Qualifications:" plus maybe also "Must be able to travel between both YMCA branches." etc. We need to ensure we don't repeat content. Let's craft. HTML fragment:

  About the role

  Imagine greeting each morning with purpose—helping others start their day with energy, connection, and community. The Summit Area YMCA is seeking tech-savvy, customer-focused Member Service Representatives to support both our Summit and Berkeley Heights branches. In this highly visible, member-facing role, you will be the welcoming face of the Y, creating a positive and supportive experience for every person who walks through our doors. As a Member Service Representative, you will help members check in, register for programs, and access information about everything from swim lessons to wellness classes. You will work in a fast-paced, people-centered environment where every interaction matters. A warm, friendly presence, strong communication skills, and a genuine passion for helping others are essential to success in this role.

  You might be the right candidate if you love connecting with people and creating a welcoming, community-focused environment; are dependable, organized, and ready to jump in where needed; have strong computer skills and are comfortable navigating multiple systems with accuracy and efficiency; can confidently use technology such as DAXKO, CRM systems, and Microsoft Office; enjoy problem‑solving and finding ways to make someone’s day better; thrive in a fast‑paced environment and stay positive under pressure; believe in teamwork and live the Y’s core values of caring, honesty, respect, and responsibility; are flexible and available to work at both Summit and Berkeley Heights branches; and can work a schedule that includes either one weekend shift and one weeknight shift, or two weekend shifts.

  Responsibilities

  • Greet and assist members and guests in a friendly, professional manner
  • Open the facility and ensure readiness for daily operations
  • Process membership check‑ins, registrations, and payments accurately
  • Maintain knowledge of YMCA programs, services, and policies
  • Provide exceptional customer service and support membership engagement and sales
  • Assist with membership changes and general inquiries
  • Support facility cleanliness and safety procedures

  Requirements

  • Effective communication, interpersonal and public relations skills
  • Strong computer skills
  • Ability to handle financial transactions
  • Previous customer service, hospitality, sales, or related experience
  • Dependable, punctual, and comfortable working independently in the early morning hours
  • Strong communication and problem‑solving skills
  • Customer service or front desk experience preferred
  • Ability to travel between both Summit and Berkeley Heights YMCA branches
  • CPR/AED certification (training provided if not currently certified)
  • Must be 18 years of age or older

  Benefits

  • Free YMCA membership
  • Discounts on Y family membership
  • Continued professional training and development courses
  • 12% contribution to the YMCA retirement plan upon eligibility

  Pay

  The salary range for this position is $17.50 to $19.00 per hour, based on experience.

  Schedule

  Various shifts are currently available on weekday evenings and weekends. Member Service staff are required to be scheduled for at least two shifts per week, which must include at least one weekend shift (and may include two weekend shifts if needed and desired). Staff may have the opportunity to work up to 25 hours per week, based on available shifts.

  Check for any