Member Services Representative (Temporary) (Bilingual)

We give priority to applicants who live in or near our service counties: Santa Cruz, Monterey, Merced, San Benito, and Mariposa.

About the role

This is a temporary position estimated to start in September 2026 through December 2026. The length of the assignment is dependent on business need and dates may change. While the assignment would be at the Alliance, you would be an employee of a temporary employment agency. This position requires daily on-site presence at our Salinas office for training (6-8 weeks) and then at the Hollister office afterwards. After 3 months, you may be able to work remotely 1-2 days a week, depending on business needs and Supervisor discretion.

Responsibilities

• Act as the frontline customer service representative within the Member Services Department, providing assistance to members and providers primarily by phone
• Facilitate and coordinate non-medical transportation benefits for members
• Perform other duties as assigned

About the team

Our Member Services teams work together to empower members to understand Alliance services and provide resources that meet medical, cultural, and social needs to improve member health and well-being. We are the voice of the Alliance. We view our members' healthcare from their perspective and provide direct support by sharing benefit information and helping break down barriers to care. When a member calls, we're the ones who pick up the phone. We provide information that educates and empowers our members to be advocates for themselves and their health care.

Requirements

Knowledge of:

• Bilingual Spanish/English (required)
• Principles and practices of customer service
• Windows-based PC system and Microsoft Word, Outlook, Excel, and database systems
• Conflict resolution techniques

Ability to:

• Answer telephone calls promptly and minimize delays that may lead to missed calls
• Understand and communicate the complex operations and processes of the Alliance, particularly those related to Member Services and Care Management
• Translate healthcare-related terminology and complex processes into simple language and step-by-step instructions when communicating with members and providers
• Utilize a variety of computer systems, including the Alliance systems and external websites and databases
• Demonstrate strong organizational skills and attention to detail

Education and Experience:

• High school diploma or equivalent
• Minimum of two years of customer service experience in member services, health care, public assistance or human services or in a customer service or call center environment (an Associate's degree may substitute for one year of the required experience); or an equivalent combination of education and experience which would provide the required knowledge, skills and abilities may be qualifying

Pay

Zone 1 Pay Range: $27 - $29 per hour. Typical areas in Zone 1: Santa Cruz, San Benito, and Monterey Counties, Bay Area, Sacramento, Los Angeles and San Diego areas. The applicable salary ranges are based on work location and are aligned to a zone according to the cost of labor in your area. Final compensation will be determined by qualifications, internal equity, market factors, and geographic location.