Bilingual Member Services Representative
About the role
We are looking for a Bilingual Member Services Representative who is responsible for providing exceptional customer service to our club members and staff at Crunch Fitness - Undefeated Tribe.
Responsibilities
Assist in the development and fitness expertise of all Crunch team membersMeet both new client acquisition and existing client retention targets for the clubAdminister the CrunchOne Kickoff experience through demonstrating, coaching, and guiding with the goal of acquiring personal training clients Ability to generate personal training client leads and new clients for the teamCounsel and guide members using the 4 Pillars of Fitness - Nutrition, Movement, Supplementation and Professional Assistance, in a manner consistent with their goals Ensure accurate administration of PT services including, but not limited to,dotFIT program and supplements, client programming, and progress trackingIsolate, align, and direct resources informed by KPIs & organizational priorities with PTM assistanceProvide excellent customer service by responding to all member inquiries within 24 hoursReport to the General Manager and Personal Training Manager on key results and action plansAttend all required meetings/trainings for PT staffMaintain accurate time clock and personal training session utilization records for proper labor controls and integrity
Skills
You are an optimistic person that has a naturally persuasive style. You are good at communicating in a demonstrative instructional way, as you like to chit-chat when meeting others. You enjoy harmony within the workplace and prefer being the facilitator of information as opposed to the resident technical resource. You are energetic and like variety when it comes to doing multiple tasks. Your communication is loaded with details and delivered in quick bursts. You prefer things being tidy, done correctly and being put away in their proper place. You require direction, rules and structure in your format. Once you become familiar with a process, you will tend to become more comfortable and develop your skills and decisions based on history.