Member Services Coordinator

Job Summary

Responsibilities

Qualifications

Company Overview

Company Purpose/Mission

Company Values

Benefits/Perks

Schedule / Expected Work Hours

Compensation

• Greets and welcomes customers as they arrive at the front desk and directs them to the appropriate department or person.
• Answers and manages phone calls and emails in a timely and professional manner.
• Manages the front desk area, including keeping it organized, clean, and well-stocked.
• Processes customer inquiries, complaints, and requests, and escalates issues as needed to the appropriate department or person.
• Checks-in and checks-out customers, ensuring accuracy of reservations and billing information.
• Maintains customer records and updates the company's database with relevant information.
• Collaborates with other departments to ensure customer needs are met and issues are resolved.
• Performs general administrative tasks, such as photocopying, scanning, and filing.
• Adheres to company policies and procedures, and maintains a high level of professionalism at all times.

A high school diploma or equivalent is required. One to two years of experience in customer service or receptionist roles is preferred. Excellent communication and interpersonal skills, along with the ability to multitask and manage priorities in a fast-paced environment, are essential. Proficiency in using office equipment and software, as well as strong attention to detail and data entry accuracy, are also required.

United Defense Tactical

United Defense Tactical is a leading firearms training facility dedicated to empowering civilians with the skills and knowledge to effectively defend themselves in real-world scenarios. Our state-of-the-art facility offers comprehensive training programs, cutting-edge equipment, and a commitment to excellence in customer service.

The core values of United Defense Tactical are those values we hold that form the foundation on which we perform work and conduct ourselves. The values underlie our work, how we interact with each other, and which strategies we employ to fulfill our mission. The core values are the basic elements of how we go about our work.

The core values are as follows:

• Don’t make excuses, make it happen.
• Serve selflessly and with the highest integrity.
• Show up with positivity, high energy, and excitement.
• Operate like it in everything you do.
• Be organized. Be clean. Be prepared.
• Keep calm and respect others.
• Educate & Execute, but more importantly – EMPOWER.

Employee Discounts

Employee discounts are available.

Flexible scheduling is offered.

Skill development opportunities are provided.

A sense of community is fostered.

Evening Shifts

Evening shifts are a must.

Compensation

$18.00 - $20.00 per hour.

Contact Information

Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to United Defense Tactical Corporate.