Member Services Coordinator

We need to output HTML fragment with sections: headings using

for section headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We must not repeat job title as heading. No Job ID etc. Remove boilerplate like internal applicant instructions, "Join the Discovery family..." maybe considered boilerplate? It's a tagline but maybe keep? It's not a section heading. We need to preserve substantive info. We'll create sections: About the role (maybe from description), Responsibilities (Key Responsibilities), Qualifications/Skills (maybe combine), Benefits, Pay. Schedule maybe not present? There's mention of flexible work hours/schedule including evenings, weekends, holidays. That's schedule info. So we can include Schedule section. We must not create sections with filler like "commensurate with experience". We have actual pay range. We need to use

• for any list of duties/requirements/benefits. So for responsibilities we can list each bullet. For qualifications/skills list. For benefits list. We need to preserve all substantive info; not invent or summarize away detail. So we need to keep details like location, department, reporting lines, etc. Let's parse content: - Location: Homewood Mountain & Lake Club, West Shore of Lake Tahoe in Homewood, California. - Role: Member Services Coordinator, Member Service Department. - Purpose: coordinate Club Services Associate team, ensure daily operations across member-facing service run smoothly, quality oversight, support development, administration, reporting, coordination duties. - Primary link between front-line Club Services Associates and department leadership. - Requires proactive, organized leader comfortable coaching team, resolving member request, supporting administrative rhythm (scheduling, reporting, procurement). - Ideal candidate leads by example, holds team accountable to service standards, communicates across departments. - Works closely with Director of Club Operations, reports to Senior Manager of Member & Residential Services, works alongside department leaders. - Ensure Club Services Associate team well trained, organized, delivering exceptional service. Key Responsibilities (list): - Team Leadership & Supervision: - Oversee schedules, coordinate daily assignments for Club Services Associate team, ensuring adequate coverage across all areas of responsibility. - Train, onboard, and mentor new team members, setting clear expectations and providing ongoing coaching and feedback. - Conduct regular performance check-ins and evaluations, supporting professional growth and development. - Foster collaborative, team-first culture reflecting Homewood's service standards and values. - Address performance or conduct concerns promptly and professionally, partnering with Director of Club Operations as needed. - Departmental Development: - Lead development and continuous expansion of Homewood member service program, building structured, elevated, four-season service offerings reflecting premier mountain and lake club standards. - Ski Concierge: develop and refine equipment valet and storage, boot/glove warming, slope-side and on mountain setup and locker management, on-mountain meet-and-greet, coordination of lessons, rentals, and mountain guides for members and guests. - Marina & Boat Concierge: support development of boat concierge program to schedule storage, servicing, detailing, fueling, provisioning services, dock valet, coordination of boat launch/retrieval and captained excursions. - Golf Concierge: support development of golf concierge programming to secure and coordinate tee times, transportation, bag and club storage, cart staging, coordination of tee times, lessons, pro shop services for members who play locally or at partner clubs. - Support development of concierge verticals suited to Homewood's mountain-and-lake setting, including fishing, hiking and mountain biking trail support and gear staging, equipment tuning and seasonal storage, wellness and fitness scheduling, kids' adventure club coordination, pet concierge services, dining and reservation concierge, holiday and special-event setup, transportation coordination between mountain-side and lake-side venues. - Build and maintain SOPs, training guides, and quality checklists for each concierge service line, ensuring consistent execution across the Club Services Associate team. - Work collaboratively with Outdoor Pursuits, Wellness, Marina, Resort Services, and Facilities leadership to align concierge staffing, equipment, and inventory with seasonal demand and peak periods. - Gather feedback and usage data on concierge services, using insights to refine existing offerings and recommend new ones. - Support rollout of new concierge services end to end, including staff training, member communication, and launch logistics. - Operational Oversight & Quality Control: - Oversee daily execution of member service duties, ensuring consistent, high-quality delivery. - Conduct quality control walkthroughs of club spaces and member-facing areas to confirm standards are being met. - Monitor member interactions and service delivery to ensure alignment with brand and service standards, coaching in real time where needed. - Administration & Reporting: - Perform daily department administration, including scheduling, timekeeping, and payroll input for the Club Services Associate team. - Prepare and distribute daily and weekly activity reports summarizing member service operations to leadership. - Support purchase orders and procurement in partnership with Senior Manager of Member & Residential Services and Director of Club Operations. - Maintain organized documentation of vendor agreements and service logs. - Cross-Department Coordination: - Partner with Sales & Marketing on member events, prospect visits, and property presentation standards. - Coordinate with Homewood Facilities Team on maintenance escalations, vendor scheduling, and follow-up. - Communicate service gaps, safety concerns, and improvement opportunities to department leadership in a timely manner. - Member & Guest Experience: - Respond to escalated member requests or service issues, ensuring timely, high-quality resolution. - Uphold and model exceptional member-focused service, setting the standard for the team's daily execution. - Step in to support Club Services Associate duties directly during peak periods or as needed. - Other duties as assigned. Skills & Qualifications: - 2+ years of experience in hospitality, property management, member services, or related field, with prior supervisory or lead experience preferred. - Demonstrated ability to lead, train, schedule, and motivate a team in a fast-paced environment. - Strong administrative and organizational skills, with experience in reporting, scheduling, or procurement a plus. - Experience coordinating with vendors, contractors, or service providers preferred. - Clear, professional written and verbal communication skills. - Ability to work across multiple departments and manage competing priorities. - Valid driver's license in good standing. Additional Requirements (maybe part of Qualifications): - Positive attitude, professional demeanor, and exceptional communication and interpersonal skills to deliver service to members, guests, and team members. - Must be able to work flexible work hours/schedule including evenings, weekends, and holidays. Long hours may be required due to business demands. - Ability to work in a team environment. - Ability to stay organized and effective while managing multiple priorities. - Ability to read, write, speak, and understand English; additional languages preferred. - Ability to meet the physical demands of the position including, but not limited to, working indoors and outdoors in all weather conditions, standing, walking, and moving for periods of greater than eight (8) hours, and lifting and carrying items sometimes greater than fifty (50) pounds. Benefits: - Full-time, Year-round, Non-Exempt - Medical, Dental, and Vision Benefits - Employer-sponsored 401k - Paid Time Off and Paid Holidays - Employee Meals (Winter Only), and Recognition Programs - Professional development and upward mobility opportunities - Work-Family Culture Pay: - The Company’s good faith estimate of the hourly rate it expects to pay for this role is $29-$35 and is based on applicable and specialized experience and location. Schedule: - Must be able to work flexible work hours/schedule including evenings, weekends, and holidays. Long hours may be required due to business demands. We also have About Us section but maybe not needed as a heading? Could be "About the role" includes description. The "About Us" is company description; could be included under "About the role" or separate? The instruction: use headings for section headings (About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we should have those headings only if content exists. We have content for About the role (role description), Responsibilities, Qualifications/Skills (maybe combine), Benefits, Pay, Schedule. Requirements maybe separate from Qualifications? The posting has "Skills & Qualifications" and "Additional Requirements". Could treat "Requirements" as the additional requirements (physical, schedule, etc). But we already have Schedule separate. Could combine Requirements with Qualifications? Better to follow instruction: we can have sections: About the role, Responsibilities, Qualifications, Benefits, Pay, Schedule. Possibly also Requirements if we have distinct content like physical demands, flexible hours, etc. But schedule already covers flexible hours. Additional Requirements include positive attitude, professional demeanor, communication, teamwork, organized, English, physical demands. Those could go under Qualifications or Requirements. Since we have Qualifications section for skills/experience, we can put additional requirements under Requirements. Let's do: About the role, Responsibilities, Qualifications, Requirements, Benefits, Pay, Schedule. We must not repeat job title as heading. We'll not include any heading for job title. We must not include boilerplate like internal applicant instructions, "Join the Discovery family..." maybe considered tagline but not required; we can keep it as part of About the role? It's not substantive? It's a marketing line. Might be considered boilerplate but it's not navigation/legal/EEO. It's okay to keep but maybe we can drop as it's not essential. Safer to keep only substantive info: location, role description, responsibilities, qualifications, requirements, benefits, pay, schedule. We need to output only HTML fragment, no /, no markdown fences. We'll produce something like:

  About the role

  Located at Homewood Mountain & Lake Club on the West Shore of Lake Tahoe in Homewood, California, the Member Services Coordinator is part of the Member Service Department. The role coordinates the Club Services Associate team, ensuring daily operations across member-facing services run smoothly and to the highest standard. It provides quality oversight, supports development of the Member Services Department, and handles administration, reporting, and coordination duties that keep Club Operations running seamlessly. The Coordinator acts as the primary link between front-line Club Services Associates and department leadership, translating day-to-day execution into consistent, elevated experiences for members. The position requires a proactive, organized leader comfortable coaching a team, resolving member requests, and supporting the administrative rhythm of the department, including scheduling, reporting, and procurement. The ideal candidate leads by example, holds the team accountable to Homewood's service standards, and communicates clearly across departments. Working closely with the Director of Club Operations and reporting to the Senior Manager of Member & Residential Services, the role ensures the Club Services Associate team is well trained, well organized, and consistently delivering on Homewood's promise of exceptional service.

  Responsibilities

  • Team Leadership & Supervision: Oversee schedules, and coordinate daily assignments for the Club Services Associate team, ensuring adequate coverage across all areas of responsibility.
  • Train, onboard, and mentor new team members, setting clear expectations and providing ongoing coaching and feedback.
  • Conduct regular performance check-ins and evaluations, supporting the professional growth and development of each associate.
  • Foster a collaborative, team-first culture that reflects Homewood's service standards and values.
  • Address performance or conduct concerns promptly and professionally, partnering with the Director of Club Operations as needed.
  • Departmental Development: Lead the development and continuous expansion of the Homewood member service program, building structured, elevated, four-season service offerings that reflect the standards of a premier mountain and lake club.
  • Ski Concierge: develop and refine equipment valet and storage, boot/glove warming, slope-side and on mountain setup and locker management, on-mountain meet-and-greet, and coordination of lessons, rentals, and mountain guides for members and their guests.
  • Marina & Boat Concierge: Support in the development of the boat concierge program to