Member Services Coordinator

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve.

About the role

At Gallagher, the parent company of Risk Program Administrators, we believe in building lasting relationships and delivering exceptional service. As a Member Services Coordinator, you’ll manage client accounts, foster strong connections, and help clients navigate their risk and capital management needs. This role is perfect for someone who thrives on collaboration, problem-solving, and making a meaningful impact.

This role requires the ability to work a hybrid model out of Phoenix, AZ, ability to travel locally up to 30% for client visits, and obtaining a P&C License sponsored by Gallagher within the first year of employment.

Responsibilities

• Build and maintain strong relationships with clients.
• Manage an assigned book of business and meet retention goals.
• Collaborate with internal teams to deliver tailored solutions.
• Identify opportunities to expand services and coverage levels.
• Provide support to Account Executives and Broker Producers.
• Travel occasionally to meet clients and strengthen relationships.

Requirements

• A bachelor’s degree and 3+ years of client coordination or claims management experience, OR a high school diploma with 8+ years of relevant experience.
• Ability to acquire a valid P&C Producers license sponsored by Gallagher within the first year.
• Willingness to travel 30-35% of the time across Arizona for client visits.
• Ability to work a hybrid model out of Phoenix, AZ — 3 days on-site, 2 days remote.
• Strong communication skills — you can explain complex issues simply and confidently.
• A knack for identifying critical issues and solving problems effectively.

Benefits

• Competitive compensation.
• Comprehensive benefits programs designed to support your well-being.
• Career development opportunities and ongoing learning.
• A collaborative, people-first culture with accessible leadership.
• The opportunity to do meaningful work with global reach and local impact.

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.