Member Services Coordinator

About the Role

Maverick Golf & Ranch Club, located outside of Fort Worth, TX, is seeking a Member Services Coordinator to join the Member Services Department. This role is the initial point-of-contact for members and their guests, responsible for providing exceptional experiences, communication, and memories throughout their time at the Club.

Responsibilities

• Meet members/guests upon arrival and departure, greeting them by name.
• Create and maintain member profiles and preferences.
• Create itineraries, coordinate transportation needs, reservations, and activities for members, guests, and visitors with appropriate departments or vendors.
• Create and update a list of trusted local area vendors, stores, and services to recommend to members/guests.
• Answer incoming Club phones and transfer calls as needed.
• Create and provide reports, including daily onsite activity and a 10-day forecast of visits and special requests.
• Create and update written communication and visual guides, such as calendars, amenity lists, staff listings, bios, and photos.
• Create invitations or fliers for Club events.
• Assist with planning and promoting Club events.
• Work closely with Sales to create exceptional experiences for prospects/visitors.
• Collaborate with the General Manager and Public Relations team to promote positive experiences, including photography.
• Assist in the golf retail shop as needed.
• Perform other duties as assigned.

Qualifications

• High school diploma or equivalent; college degree in hospitality, communications/marketing, or public relations preferred.
• At least 6 months of prior hospitality experience, customer service, and telephone experience.
• Outgoing and well-spoken personality with clear verbal communication skills.
• Responsible, dependable, outgoing, friendly, patient, and courteous demeanor.
• Proficiency in Word, Excel, Publisher, PowerPoint, and Email, with a willingness to learn new computer programs.

Additional Requirements

• Positive attitude, professional demeanor, and exceptional communication and interpersonal skills.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Ability to work in a team environment and stay calm during busy times.
• Proficiency in English; additional languages preferred.
• Ability to meet physical demands, including working indoors and outdoors, standing/walking for long periods, and lifting up to 50 pounds.

Benefits

• Competitive pay or wage range.
• Medical, dental, and vision benefits (full-time year-round only).
• 401k contribution (full-time year-round only).
• Paid time off and paid holidays (full-time year-round only).
• Employee meals, referral incentives, and recognition programs.
• Holiday pay.
• Professional development and upward mobility opportunities.
• Work-family culture.

About Us

Maverick Golf & Ranch Club seamlessly blends classic Western charm and modern luxury, offering a world-class golf experience with rare elevation changes. Set on 1,100 acres of rolling hills and pastoral farmland, the community combines urban sophistication with cowboy culture, emphasizing a healthy lifestyle and environmental sustainability. The Club features three distinct golf experiences designed by Tom Fazio, including an 18-hole championship course, a 12-hole executive course, and a 9-hole par 3 course.

Discovery Land Company, a U.S.-based real estate developer, creates private residential club communities and resorts with a world-renowned portfolio. Their mission is to craft unique environments that provide individuals and families the freedom to learn, grow, and play in some of the most beautiful places globally. For more information, visit www.discoverylandco.com.