Member Services Care Lead

About the role

This position is for full time, remote work.

Responsibilities

• Evaluate team performance and provide coaching/feedback
• Develop and refine processes
• Work on ad-hoc projects
• Answer team member questions
• Handle escalated customer interactions professionally and promptly
• Monitor and pull metrics to focus the team around data supporting OKRs
• Maintain and improve team culture
• Contribute to the development of departmental tools, processes, policies, and procedures
• Onboard new team members and assist with training materials
• Collaborate with other departments to enhance the customer experience

Qualifications

• Active Property and Casualty or Personal Lines insurance license in Texas required (multiple states a plus)
• 3+ years Property and Casualty insurance experience
• 2+ years insurance customer service leadership experience
• Thorough understanding of private-passenger auto insurance coverages, offered by LOOP
• Knowledge of state insurance regulations and laws
• Ability to adapt to new technology as we build our processes and workflows
• Bilingual a plus

Pay, Benefits, and Schedule

• Pay range: $65,500-$70,000 per year
• Time Allocation: 75% evaluating team performance and providing coaching/feedback, 15% process development and refinement, 10% working on ad-hoc projects
• Employee Stock Options
• Health, dental, and a number of other ancillary benefits
• Flexible PTO
• Eight Weeks Paid Family Leave

Application

To apply, please fill out the webform with your contact information and resume. We are an equal opportunity employer and cherish the diversity you will bring to our team.