Member Services Associate

Full-time, hybrid role supporting members while learning from former Wall Street brokers in a fast-moving, finance-focused environment.

Responsibilities

• Handle inbound and outbound phone calls with subscribers, delivering a responsive, high-quality experience.
• Manage escalated customer inquiries with professionalism, empathy, and attention to detail.
• Provide clear, accurate information about our publications, services, and account options.
• Track and document customer interactions to identify patterns and share actionable insights.
• Collaborate with editors, marketing, and product teams to stay informed on new offerings and evolving customer needs.
• Contribute to the customer knowledge base by documenting common issues and solutions.
• Support and mentor Tier I specialists by modeling best practices in communication and problem-solving.

Qualifications

• 1–2 years of experience in customer service or technical support.
• Excellent verbal and written communication skills with a customer-first mindset.
• A proactive, solutions-oriented approach and the ability to stay composed under pressure.
• The drive to thrive in a fast-paced environment while working both independently and collaboratively.
• Eagerness to learn, grow, and be coached.

Compensation

$47,000 - $52,000 USD

Location(s) & Work Arrangement

Mount Vernon, Baltimore / Hybrid

Who are we?

The Agora Companies service 10+ affiliated publishing groups all around world. These publishing groups are focused on developing information and products that help individuals control their own destiny when it comes to matters of finance, health and lifestyle. We believe strongly in nurturing and developing our team members and don’t just hire to fill gaps. We see every individual as crucial to success of our mission and purposefully create opportunities for them to grow along with the organization.

What We Offer

• Medical, vision, and dental insurance plans
• 401(k) plan with employer matching
• Generous vacation time and paid holidays
• Casual dress code
• Highly flexible environment