Member Services Associate

About the role

Provide excellent customer service by exceeding member expectations through fast and knowledgeable service. Build relationships with program participants and members, review electronic notes in the YMCA software (DAXKO), and handle all questions and concerns courteously. Maintain a neat and professional appearance while developing comprehensive knowledge of all programs and facilities.

• Greet and become familiar with members by name
• Recognize member departures with a friendly salutation
• Review the Department Communications binder prior to each shift
• Assist with membership retention activities (reminder calls, expired credit card calls, bounced payment calls, etc.)
• Sell the YMCA’s value as a not-for-profit, family-oriented wellness center
• Attend mandatory staff meetings

Why work at the Y?

At the St. Cloud Area Family YMCA, we are united in a sincere desire to live out our mission: to put Christian principles into practice through programs that build a healthy spirit, mind, and body for all. Together, we pledge to serve, care, and love through our actions and interactions.

• Free employee membership and discount on select programs
• Up to 4 hours of free childcare in Kidzone for dependents ages 1–11 during your scheduled shift
• Opportunity to be part of a fast-growing department and an inclusive team
• Flexible schedule
• Provided uniforms
• A fun and friendly work environment

Requirements

• Providing outstanding customer service to all members, guests, staff, and the community
• Ability to work a minimum of 15 hours per week, including 2-3 weekends per month
• Ability to take initiative on projects and tasks
• Ability to work with a diverse group of people
• Ability to work accurately in a fast-paced environment
• Strong communication, people, and multitasking skills
• Visual, auditory, and verbal ability to communicate effectively and monitor property and activity
• Ability to perform light physical tasks, including lifting up to 35 pounds
• Ability to stand for long periods of time
• One-year experience preferred in customer service and/or sales and handling money