Member Services Associate

The Member Services Associate position at Court 16 is a key role in supporting our operations team in the Financial District, Manhattan, NY. We are seeking passionate individuals to join our mission-driven team.

About the Role

As a Member Services Associate, you will play a crucial part in delivering exceptional service and fostering a welcoming environment for all guests. Your responsibilities include:

• Delivering an exceptional client experience through professionalism, consistency, and attention to detail.
• Serving as the primary point of contact for all client inquiries, registrations, and daily check-ins.
• Welcome clients with warmth and efficiency, ensuring smooth transitions into programs.
• Maintain a clean, organized, and inviting facility, including opening/closing procedures and court setups.
• Accurately manage client records for attendance, payments, and required documentation.
• Collaborate with staff to support events, camps, and consistent program delivery.

Responsibilities

• Customer Service:
• Deliver an exceptional client experience through professionalism, consistency, and attention to detail.
• Serve as the primary point of contact for all client inquiries, registrations, and daily check-ins.
• Welcome clients with warmth and efficiency, ensuring smooth transitions into programs.
• Maintain a clean, organized, and inviting facility, including opening/closing procedures and court setups.
• Accurately manage client records for attendance, payments, and required documentation.
• Collaborate with staff to support events, camps, and consistent program delivery.
• Sales & Program Growth:
• Support enrollment and retention through client engagement and outreach.
• Engage with current and prospective clients to promote programs and membership options.
• Recommend packages, private sessions, or upgrades based on client interests and goals.
• Aid in achieving monthly sales and retention goals through follow-ups and lead conversion.
• Contribute to marketing efforts, community events, and brand visibility initiatives.
• Support scheduling, inventory, and operational planning to maximize program efficiency.

Requirements

• Experience working in guest/customer service and adapting communication styles accordingly.
• Strong organizational and prioritization skills, and extremely attentive to details.
• Consistently responsive, able to use creative thinking and resourcefulness when presented with a new or ambiguous situation.
• Proficiency and comfort with different computer and technology systems; knowledge of Google Suite, MindBody, and HubSpot a plus.
• Able to maintain a high level of confidentiality and use appropriate discretion.
• Interest in learning new skills, and taking on new responsibilities when appropriate.

Qualifications

• $25.00/hour (exact compensation may vary based on skills, experience, and qualifications).
• Benefits: health insurance, 401(k) with employer match, and paid time off.
• Hands-on experience in operations, sales, and customer engagement.
• Access to our state-of-the-art tennis and pickleball facility.
• A supportive, mission-driven workplace focused on inclusion and growth.
• Opportunities to expand your role and grow within the company.

What We're Looking For

• Experience working in guest/customer service and adapting communication styles accordingly.
• Strong organizational and prioritization skills, and extremely attentive to details.
• Consistently responsive, able to use creative thinking and resourcefulness when presented with a new or ambiguous situation.
• Proficiency and comfort with different computer and technology systems; knowledge of Google Suite, MindBody, and HubSpot a plus.
• Able to maintain a high level of confidentiality and use appropriate discretion.
• Interest in learning new skills, and taking on new responsibilities when appropriate.

Benefits

• Health insurance.
• 401(k) with employer match.
• Paid time off.

Pay

$25.00/hour (exact compensation may vary based on skills, experience, and qualifications).

Schedule

Hours are flexible and depend on the needs of the team and the position.