Member Services Associate
Piper Companies · Durham, NC · 2 mo ago
On-siteOTHR$20–$23/hrFull-time
Responsibilities
- Handle incoming client calls and deliver high-quality customer support across various operational needs.
- Maintain accurate records and perform detailed data entry to ensure internal systems remain up to date.
- Collaborate with team members to resolve customer inquiries and escalate more complex issues as needed.
- Participate in internal process updates and contribute to improving service efficiency.
- Support cross-functional administrative duties to keep daily operations running smoothly.
Qualifications
- Bachelor’s degree and at least 1 year of professional experience (customer-facing experience acceptable).
- Strong verbal and written communication skills with a customer-service mindset.
- High attention to detail and ability to follow structured processes accurately.
- Comfortable completing a customer service simulation as part of the initial interview stage.
- Ability to work a 9AM–6PM schedule and handle frequent phone-based interaction.
Pay
Salary Range: $20-$23/hr
Benefits
Comprehensive Benefits: Medical, Dental, Vision, sick leave if required by law, and 401K
Schedule
This job requires a 9AM–6PM schedule.