Member Services Associate

About the role

The Member Services Team is an integral part of the PS operation. The team serves as a direct point of contact for high-profile, high-touch members and their travel arrangers. PS clients are prominent, influential individuals who access PS services because they require an elite level of protection and service. They expect the highest level of hospitality and customer service at every interaction.

Responsibilities

• Address all incoming reservation correspondences received via phone call, text message and email.
• Reservation coordination for multiple locations: approving reservations, updating reservations, cancelling reservations, etc.
• Arranging ground transportation as needed based on reservation requests.
• Cordination of food and/or amenity requests in collaboration with all relevant departments.
• Absorb all general inquiries received via phone call and email such as but not limited to: Membership rates, PS services, general questions, etc.

Requirements

• Must have access to a quiet work environment with no background noise or distractions.
• Must have 2-3 years of experience in a luxury customer service/hospitality related field required.
• Experience in a customer service, airline and/or hospitality industry related leadership role preferred.
• Experience working with high-end clients in a luxury hospitality setting required.
• Spanish speaker preferred.

Benefits

• Full-time employee benefits include medical, dental, vision, life insurance, long-term and short-term disability.
• 401K retirement plan with company matching.
• Health and Dependent care FSA and HSA with company matching.
• Merit-based raises and bonuses.
• 12 PTO Days / 6 Paid Sick Days prorated annually.
• Monthly health & wellness and cell phone reimbursement.
• Parental benefits 100% paid up to 6 weeks.
• Friends & Family Discounted PS Use.
• Tuition Reimbursement.
• Paid training.
• A great career path with promotion opportunities.

Pay

$23.75 - $27/hour (dependent on experience and geographic location).

Schedule

This is a non-exempt full-time role. Scheduling flexibility is required. PS is a 24-hour facility and as such we require fully open schedule availability and flexibility for all positions within our operations departments, including weekends, holidays, and early morning/late evening shifts.