Member Services Associate

About the role

Join United Defense Tactical (UDT) at 4848 E Cactus Rd, Ste 210, Scottsdale, AZ 85254 as a Member Services Associate. This position delivers exceptional customer service, keeps the facility running smoothly, and champions UDT's mission of empowering civilians, military, and law enforcement through reality-based tactical training.

Responsibilities

• Greet every visitor—whether in person, by phone, or email—with warmth and positivity, handling inquiries, complaints, and requests while living our “Serve selflessly with the highest integrity” value.
• Own the front desk, directing customers to training areas, managing check-ins/outs, and keeping the space clean, organized, and ready for action.
• Perform administrative/clerical tasks such as updating customer records, processing reservations and billing with precision, and tackling tasks like scanning and filing.
• Welcome a diverse crowd—civilians to pros—to our state-of-the-art facility, answering questions about handgun, rifle, and shotgun programs to ignite their training journey.
• Bring high energy and enthusiasm, like a fitness coach, to a tactical setting, empowering customers to build skills and confidence as they defend themselves.
• Customer Service: Greet every visitor—whether in person, by phone, or email—with warmth and positivity, handling inquiries, complaints, and requests while living our “Serve selflessly with the highest integrity” value.
• Answer calls and emails promptly and professionally.
• Keep the front desk area tidy, stocked, and organized.
• Process inquiries, resolve issues, and escalate when needed.
• Check customers in/out, ensuring accurate reservations and billing.
• Maintain and update customer records in our database.
• Cook up seamless coordination with team members to meet customer needs.
• Handle clerical tasks (photocopying, scanning, filing) with care.
• Uphold UDT policies and a professional demeanor at all times.

Requirements

• High school diploma or equivalent.
• 1-2 years of customer service or receptionist experience—think gym desks, tactical ranges, or busy offices.
• Top-notch communication and multitasking skills for a bustling environment.
• Comfort with Canva, Go High Level, Meta, Microsoft Office/Google Suite and office tools (computer, scanner, etc.).
• A positive, proactive attitude—bonus if you’re passionate about firearms or self-defense!

Qualifications

• Availability for 8-hour shifts, including evenings and weekends (flexible scheduling offered).

Skills

• Excellent communication skills.
• Ability to multitask and prioritize effectively.
• Positive and proactive attitude.
• Comfort with technology and office tools.
• Experience in customer service or receptionist roles.

Benefits

• Employee discounts on firearms training and gear.
• Hands-on skill development in tactical self-defense.
• Flexible scheduling.
• Networking with tactical pros.
• Tight-knit team spirit.

Pay

$20.00 - $23.00 per hour

Schedule

8-hour shifts, including evenings and weekends (flexible scheduling offered).