Member Services Associate

Who We Are

Court 16's mission is to offer a unique and holistic tennis experience to kids and adults of all physical abilities and social and geographical backgrounds in a safe environment curated specifically for them. With custom-designed courts, world-class instruction, and an unwavering commitment to inclusion, Court 16 offers a tennis experience unlike any other. At our core is Court 16’s dedication to fostering the values of sportsmanship, discipline, and inclusion conveyed through well-rounded activities and a culture embedded in fair play.

Why Join Court 16?

We're excited to be opening a brand new location in Newton, MA, just outside Boston & Allston, MA and are actively hiring passionate Member Services Associates to help us build our community from the ground up.

Position Overview

The Member Services Associate is a key part of successful club operations including client services, facility upkeep, sales, inventory management, product knowledge, and program facilitation. They provide support to the management and coaching teams, as the team works together to provide each guest with a valuable experience.

Key Responsibilities

• Customer Service

• Deliver an exceptional client experience through professionalism, consistency, and attention to detail.
• Serve as the primary point of contact for all client inquiries, registrations, and daily check-ins.
• Welcome clients with warmth and efficiency, ensuring smooth transitions into programs.
• Maintain a clean, organized, and inviting facility—including opening/closing procedures and court setups.
• Accurately manage client records for attendance, payments, and required documentation.
• Collaborate with staff to support events, camps, and consistent program delivery.

• Sales & Program Growth

• Engage with current and prospective clients to promote programs and membership options.
• Recommend packages, private sessions, or upgrades based on client interests and goals.
• Aid in achieving monthly sales and retention goals through follow-ups and lead conversion.
• Contribute to marketing efforts, community events, and brand visibility initiatives throughout the Greater Boston area.
• Support scheduling, inventory, and operational planning to maximize program efficiency.

What We're Looking For

• Experience working in guest/customer service and adapting communication styles accordingly.

• Strong organizational and prioritization skills, with extreme attention to detail.

• Consistently responsive and able to use creative thinking and resourcefulness in new or ambiguous situations.

• Proficiency with computer and technology systems; familiarity with Google Suite, MindBody, and HubSpot is a plus.

• Ability to maintain confidentiality and use appropriate discretion.

• Interest in learning new skills and taking on new responsibilities when appropriate.

What You'll Get

• $25.00/hour (exact compensation may vary based on skills, experience, and qualifications)

• Be part of launching our brand new location in Newton, Massachusetts.

• Benefits & Perks (In a Nutshell):

• Comprehensive benefits including health insurance support, retirement with employer match, and paid time off.

• Quarterly wellness stipends and employee perks like program discounts, retail commissions, referral bonuses, and shift coverage incentives.

• Weekly snacks, fruit, coffee/tea, monthly team meals, and annual celebrations.

• Access to our state-of-the-art tennis and pickleball facility.

• A mission-driven workplace focused on excellence, inclusion, and professional growth.

• Significant opportunities to expand your role and advance within the company.

Let's Build Something Great Together

At Court 16, we're more than just a tennis and pickleball club. We're building a community centered around connection, inclusivity, and exceptional experiences. As a Member Services Associate, you'll be at the heart of that mission, helping create a space where every member feels welcome and supported.

Job Questions

• Are you legally authorized to work in the United States?

• Will you now or in the future require visa sponsorship to work in the United States?

• Are you able to perform the essential functions of this job, with or without reasonable accommodations?

• Do you have experience in customer service and/or client engagement?

• Do you have experience in sales and/or proactive outreach?