Member Services Associate

About the role

Part-time Division II Governance and Member Services Contractor for a 12-month contract through with the NCAA. Work Hours - approximately 20 hours per week. Work Location: Hybrid schedule with occasional onsite in Downtown Indianapolis.

Responsibilities

• Support designated Division II governance and member services staff members, including entering/processing expense reports, entering meeting requests in Short's Travel portal, and other administrative assistance support.
• Prepare for and support the 2026-27 programs and awards listed below, including but not limited to tracking attendance for programs and events, identifying missing nominations, and updating rosters:
  • Division II Award of Excellence
  • Division II FAR Institute
  • Division II-Specific Apple Training Institute
  • Division II Enhanced Attendance at Impact Forum and Professional Development Workshop for Compliance Administrators
• Manage requests for apparel, gear, gifts and other trinkets for the NCAA Convention and other Division II programs and events, including:
  • Researching items to be ordered
  • Entering requisition
  • Selecting items to order
  • Working with purchasing and/or vendor to order items
  • Tracking shipments
  • Counting items when received and perform a quality check
• Process waiver case closeouts.
• Other support and meeting/travel planning for committees, programs, events and initiatives.

Qualifications

• Prior administrative experience
• Excellent communication skills both verbal and written
• Strong organizational skills