Member Services Advocate
About the role
Member Services Advocates play a critical role in delivering advanced advocacy services, serving as a trusted resource for members navigating complex healthcare and employer benefit situations. This role is intended for experienced professionals with a strong background in health insurance, claims resolution, or benefits administration who can independently assess issues, interpret plan details, and drive outcomes across multiple stakeholders.
Responsibilities
- Guide individuals through complex coverage scenarios
- Resolve escalated claims and billing issues
- Partner directly with providers, carriers, and third-party administrators to ensure accurate and timely resolution
- Manage sensitive or multi-layered issues with minimal oversight
Requirements
- Proven, hands-on experience navigating health plans and claims processes
- Direct interaction with providers or carriers
- Confidence advocating on behalf of members in complex situations
- Comfortable managing issues that require coordination across multiple parties
- Experience in health insurance, TPAs, provider offices, or benefits administration
Qualifications
- High degree of ownership and critical thinking skills
- Ability to manage sensitive or multi-layered issues with minimal oversight
- Strong background in health insurance, claims resolution, or benefits administration
Skills
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Ability to work independently and manage multiple tasks simultaneously
Benefits
- Full-time benefits starting day 1
- Medical, Dental, Vision Insurance
- Flexible Spending or HSA
- 401(k) with company match
- Profit-sharing/Defined Contribution (1-year waiting period)
- Paid Time Off/Holidays
- Company-paid Short and Long-Term Disability
- Maternity Leave/Parental Leave
- Subsidized Parking
- Company-paid Term Life/Accidental Death Insurance
About Cottingham & Butler
Cottingham & Butler is dedicated to helping our clients through life's toughest moments. We aim to hire, train, and grow the best professionals in the industry, looking for those with an insatiable desire to succeed, a commitment to growth, and a passion for challenges. Our culture is guided by the theme of "better every day," constantly pushing ourselves to improve and provide amazing career opportunities for our employees.