Member Services Advocate

Member Services Advocates play a critical role in delivering advanced advocacy services, serving as a trusted resource for members navigating complex healthcare and employer benefit situations. This role is intended for experienced professionals with a strong background in health insurance, claims resolution, or benefits administration who can independently assess issues, interpret plan details, and drive outcomes across multiple stakeholders.

Responsibilities

• Guide individuals through complex coverage scenarios.
• Resolve escalated claims and billing issues.
• Partner directly with providers, carriers, and third-party administrators to ensure accurate and timely resolution.
• Manage sensitive or multi-layered issues with minimal oversight.
• Advocate on behalf of members in complex situations requiring coordination across multiple parties.

Requirements

• Proven, hands-on experience navigating health plans and claims processes.
• Direct interaction with providers or carriers.
• Experience in health insurance, TPAs, provider offices, or benefits administration.
• High degree of ownership and critical thinking.

Benefits

• Medical, Dental, Vision Insurance (most benefits start day 1).
• Flex Spending or HSA.
• 401(k) with company match.
• Profit-Sharing/Defined Contribution (1-year waiting period).
• PTO/Paid Holidays.
• Company-paid Short-Term and Long-Term Disability.
• Maternity Leave/Parental Leave.
• Subsidized Parking.
• Company-paid Term Life/Accidental Death Insurance.

About Cottingham & Butler

At Cottingham & Butler, we sell a promise to help our clients through life’s toughest moments. To deliver on that promise, we aim to hire, train, and grow the best professionals in the industry. We look for people with an insatiable desire to succeed, are committed to growing, and thrive on challenges. Our culture is guided by the theme of “better every day” — constantly pushing ourselves to be better than yesterday.

As an organization, we are tremendously optimistic about the future and have incredibly high expectations for our people and our performance. Our ability to grow as a company fuels investments in new resources to better serve our clients and provide the amazing career opportunities our employees want and deserve. This is why we are a growth company and why we are committed to being better every day.