Member Services Advocate

Responsibilities

• Demonstrate and continue to develop detailed and proven understanding of all AAA Life products and processes associated with providing service to the member.
• Handle member inquiries and provide resolution to problems that may require additional escalation in a way that reflects the Member Experience philosophy of Speed, Accuracy and Style.
• Exhibit strong communication and collaborative qualities and deliver information confidently to members.
• Follow appropriate procedures to approve and process reinstatement forms within guidelines.
• Enroll members in coverage as opportunities are presented.
• Aid management in the receipt and resolution of insured’s and member complaints.
• Consistently leverage our brand and our dedication to creating a positive member experience.
• Transfer and/or redirect members to other AAA Life Insurance departments and contacts when necessary.

Qualifications

• High school diploma required; some college level coursework preferred.
• Minimum 2 years’ experience in a customer service related position required.
• Must be flexible in their personal schedules and willing to work overtime and weekends as business dictates.

This is a fast-paced, inbound call center providing outstanding service to our current members/policyholders.