Member Services Advocate

Role Overview: Provide exceptional support to policyholders through inbound calls, ensuring their needs are addressed efficiently and professionally. Key Responsibilities Answer questions and resolve issues related to insurance policies and administrative processes.Process reinstatements and enrollments accurately and promptly.Direct members to the appropriate departments for further assistance.Deliver accurate, timely service across various insurance products. Qualifications & Skills Excellent communication and interpersonal skills.Strong problem-solving abilities and attention to detail.Ability to handle sensitive information with confidentiality.Customer-focused mindset with a commitment to service excellence.