Member Services Account Manager - U.S. Based Remote Opportunity

Common App · Arlington, VA · 1 wk ago

RemoteRemoteOTHR$59k–$66k/yrFull-time

Play a critical role in overall member satisfaction and retention.
Guide members from implementation through renewal and expansion.
Craft member management plans leveraging best practices to drive new program and product adoptions.
Provide technical support as needed.
Build relationships to understand member priorities and position our products, programs, and services to meet those needs.
Monitor account health.
Have direct experience in enrollment management at community colleges, regional public systems, or other institutions that admit the majority of their applicants.

Candidates must live in the United States.
Willing to travel to attend twice annual Common App Retreat.
Bachelor's degree or higher from four-year college or university; or an equivalent combination of education and experience.
2-4 years of customer/member service background.
Experience in admissions or enrollment management with community colleges, regional public systems, or other institutions that admit the majority of their applicants.
Exceptional verbal and written communication, presentation skills, and active listening skills.
Outstanding organizational skills, keen attention to detail, and the ability to successfully manage many accounts and priorities.
Quick learner in order to understand new technology and communicate technical concepts to different audiences while paying special attention to detail.
Ability to understand organizational structure, products, and processes to educate both internal teams and members.
Highly collaborative with the ability to effectively work as part of a team and as an individual contributor.
Professional, positive, and friendly approach; at ease when meeting new people and able to quickly build rapport, via phone, email, and in person.
Working knowledge of Google Suite.

$59,000 - $65,520

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