Member Service Teller

About the role

We’re looking for a passionate, people-first Member Service Teller at our Lake Mills branch. This position involves greeting members with warmth and genuine interest, handling various financial transactions, educating members on our products and services, and keeping branch operations running smoothly.

Responsibilities

• Greet members with warmth and genuine interest—every interaction matters.
• Handle a variety of financial transactions with precision and care.
• Listen closely to uncover member needs and connect them with the right teammates.
• Educate members on Summit’s products and services to help them manage money more effectively.
• Keep branch operations running smoothly with attention to detail and timeliness.

Requirements

• At least one year of customer service or sales experience.
• A high school diploma or equivalent.
• Strong interpersonal skills and a knack for building rapport.
• Confidence in using Microsoft Office and basic math skills.
• A sharp eye for accuracy and a commitment to excellence.

Qualifications

• Excellent health insurance.
• 401K with match.
• Paid time off, paid holidays, paid volunteer time, plus birthday PTO.
• Student Loan Payback.
• Tuition Reimbursement.

Benefits

• Perks include:
• Excellent health insurance.
• 401K with match.
• Paid time off, paid holidays, paid volunteer time, plus birthday PTO.
• Student Loan Payback.
• Tuition Reimbursement.
• And more!

Schedule

• Saturday hours required.

Pay

• Details on pay are not specified.

What to Expect

• A dynamic environment where you’ll be on your feet, engaging with members.
• Saturday hours required—because our members count on us.
• A team that values inclusion, diversity, and the power of “different makes us better.”

Physical Demands of Position

• Continuous standing, walking, sitting, reaching above and below shoulder level, lifting/pushing/pulling/carrying up to 40 pounds.

Environmental/Working Conditions

• Works in a typical administrative setting with climate control and appropriate lighting.
• Saturday hours required.

Equipment Used

• Computer terminal/PC.
• Calculator.
• Printer/copiers.
• Telephone.

Disclaimer

• The above information in this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
• EEO Statement: At Summit Credit Union, we are committed to providing Equal Employment Opportunity regardless of race, color, religion, sex, age, national origin, disability, military and veteran status, sexual orientation, gender identity, marital status or any other characteristic protected by local, state, or federal law. We embrace diversity and believe that inclusion is critical to our success as a credit union. Different makes us better.