Member Service Specialist - Scott County - Gate City, VA

Position Summary

Serve as a member of the county sales team through insurance processing, service and sales assistance. Additionally, this position provides the county president and board of directors with appropriate administrative assistance.

Primary Duties

• Insurance business processing: answer customer inquiries via phone, e-mail and in-person, process payments, submit claim reports, prepare certificates of insurance and binders, prepare correspondence, process Tier 1 changes to insurance policies.
• Support Agents: quote home and auto business; process new business; promote cross selling; set appointments for Agents; promote FB Bank products; support the sale of Southern Farm Bureau Life Insurance Products.
• Promote the Healthcare operation: maintain basic knowledge of product offerings; collect information required for a referral.
• Maintain and promote the activities of the county farm bureau.
• Maintain all County Farm Bureau records, files and permanent documents.
• Maintain the County Farm Bureau financial accounting system. Record all money transactions and make bank deposits.
• Record and enter membership data into the membership system.
• This position is responsible for the county’s adherence to the membership policy.
• Aid in the planning of county board meetings and other meetings/events if requested.
• This includes attending board meetings, recording board minutes and maintaining minute books.
• Maintain good communication with the County President and Directors on issues relating to membership and service programs.
• Open and close office.
• Maintain county office supplies.
• Operate all computer programs designed for County Farm Bureau and Insurance Company use.
• Ability to operate all office equipment such as telephone, printer, postage machine.

Minimum Educational/Experience Qualifications

• High School Diploma
• Must obtain P&C license within three months of employment
• Maintain licenses through CE credits

Benefits

• Paid training for both licensing and standard sales training
• Ongoing development and support in all roles
• Medical and dental insurance on your first day of work
• Additional perks such as gym membership discounts for field employees, Legal Shield resources and flexible spending account
• 401k with 6 percent company match
• 20 days of Paid Time off (PTO) each year

Virginia Farm Bureau

We provide an exceptional benefits package, including ongoing job development and support in all roles, paid training and continuing education reimbursement, medical and dental insurance available on your first day, generous employee 401K contribution, excellent Paid Time off (PTO) plan and more!

Equal Employment Opportunity

Virginia Farm Bureau Companies provide equal employment opportunity in all aspects of employment without regard to race, color, national origin, religion, gender, pregnancy, age, disability, orientation or veteran status.