Member Service Specialist

About the role

TowneBank has a culture committed to exquisite service for our members that drives a reasonable rate of return for shareholders, a bright future for our dedicated bankers, and a leadership role in promoting the social, cultural, and economic well-being of our community. As a hometown bank, our family members, directors, and employees are active volunteers, serving on numerous boards and donating their time and talents to local organizations.

Responsibilities

• Opening new accounts and performing maintenance on existing accounts
• Interviewing members to obtain information and matching members' needs to bank products
• Accurately gathering data, completing written documentation, and inputting information into the bank's computer system
• Completing appropriate transaction tickets and taking them to the teller line for processing
• Promoting TowneBank as well as all related bank products
• Providing exquisite member service to members in person and on the phone
• Following the bank's security guidelines on a daily basis
• Other duties as assigned, such as ordering supplies, reconciling accounts, and assisting with audits
• Obeying all applicable federal laws, rules, and regulations relating to Anti-Money Laundering (AML) including the Bank Secrecy Act (BSA)

Requirements

• At least 1 year of banking experience (with a single employer) working on the sales and service platform in a branch environment providing in-person exquisite member service
• Ability to learn and retain new product information and promote benefits to members
• Strong work ethic and high motivation to deliver financial services and solutions with the highest ethical standards
• Ability to interact professionally with members on the phone, in-person, and via written and email correspondence
• Experience resolving member issues in a positive, professional manner through active listening and delivery of exquisite service
• Ability to multi-task on a daily basis and learn new processes effectively

Qualifications

• Associate's or Bachelor's degree, or equivalent work experience in a large commercial bank branch

Physical requirements

• Express or exchange ideas by means of the spoken word via email and verbally
• Exert up to 10 pounds of force occasionally, use arms and legs, and sit most of the time
• Close visual acuity to perform activities such as analyzing data, viewing a computer terminal, reading, and preparing documentation
• Not substantially exposed to adverse environmental conditions

Pay

The good-faith compensation range for this role is expected to be $45,250 to $57,500, based on the role, market, internal equity, and candidate qualifications.