Member Service Specialist
About the role
Relation Insurance is a leading, innovative company with a strong commitment to excellence and a passion for delivering cutting‑edge solutions to clients. As a key player in the insurance market, we pride ourselves on a dynamic culture, collaborative environment, and continuous drive for success. With a rich history and a bright future ahead, we seek exceptional individuals to join our team and contribute to ongoing growth.
The Member Service Specialist serves as a primary point of contact for members and providers while also providing essential back‑end and administrative support to ensure timely and accurate resolution of inquiries. The individual in this role answers inbound calls, manages shared inboxes, completes follow‑up work, conducts research, performs outbound communications, and collaborates closely with internal teams to achieve first‑call resolution whenever possible, ensuring seamless handling of ongoing or complex requests.
Responsibilities
- Answers inbound calls promptly and professionally.
- Strives to achieve first call resolution whenever possible.
- Provides accurate information regarding benefits, services, and requests.
- Accurately documents all calls, actions, and resolutions in call tracking and case management systems.