Member Service Representative/Relationship Officer - W Salem

About the role

At OnPoint, it’s more than just having a job—it’s about starting and growing your career. We’re dedicated to supporting you through your journey from the minute you first walk in the door. With our help, you will become an expert in the products and services we offer and be able to provide members with sound and practical financial advice. We’re looking for outgoing, friendly, and helpful people who can deliver exceptional member service, work as a dependable team player, and multitask efficiently. Your career in the financial services industry can start right here, right now!

Responsibilities

• Proactively support the branch team with exceptional member service, including eye contact, active lobby management, greeting members warmly, and thanking them by name.
• Open new consumer and business accounts, including Fiduciary, IRAs, CDs, checking, and loans.
• Focus on retaining current loan and deposit business while developing new consumer and business relationships.
• Listen, identify, process, and recommend solutions to meet members' needs.
• Take initiative to utilize all available resources to ensure members are fully assisted.
• Perform account and loan maintenance, assist with submitting necessary documentation, and conduct outbound calling to members to develop or retain lending and deposit relationships.
• Act as a liaison between members and off-site employees/departments to resolve issues, assist with courtesy signings, and complete required forms.
• Identify cross-sell opportunities and refer members to appropriate staff.
• Maintain cash drawer and balance within Credit Union guidelines.
• Perform additional duties as required by the Branch Management Team for overall branch operations.

Requirements

• High school diploma or GED required.
• Minimum of 1-2 years of previous financial institution experience.
• Retail sales or customer service experience involving cash handling preferred.
• Bilingual skills are a plus.
• Ability to successfully register with the National Mortgage Licensing System (NMLS).

Skills

• Demonstrated knowledge and experience with financial and lending operating systems.
• Exceptional member service and strong interpersonal communication skills.
• Ability to work effectively as part of a team and individually to meet and exceed goals.
• Ability to coordinate and complete multiple assignments simultaneously and prioritize work.
• Self-directed with the ability to work under limited direct supervision.

Schedule

Monday - Thursday: 9 AM - 5:30 PM
Friday: 9 AM - 6 PM
Saturday: 9 AM - 1 PM

Pay

Starting pay: $25.00 per hour.