Member Service Representative I/II - Seton Branch (300MSR1 / 300MSR2)

Position Summary

MSR I:

• Maintain member loyalty by efficiently meeting the needs or requests of the member.
• Provide accurate account information as requested by the member.
• Provide information about the various credit union products and services to members and prospective members.
• Open new accounts, resolve issues, and professionally handle members' inquiries face-to-face.
• Provide a variety of transactional services for members' accounts on deposit and loan products.
• Recognize additional financial service needs of the member and promote and explain these services/products to the member.

MSR II:

• Under moderate supervision, act as a liaison for the credit union to maintain member loyalty.
• Perform tasks similar to those of an MSR I, with additional responsibilities to assist with Teller functions and conduct on-the-job training for MSR I.

Necessary Skills

• Cross-Sell Products
• Listening Skills
• Routine Account-Related Requests
• Dependability
• Quality of Work

Education and Experience

• High School Diploma (general studies) Required
• General Education Degree (GED) In Lieu of H.S. Diploma
• MSR I: Twelve (12) months Sales/Teller/Member Service Experience Required
• MSR I: Twelve (12) Financial Services Background Preferred
• MSR II: Eighteen (18) months Financial Services Background Preferred

Additional Experience and/or Qualifications

• Proficient in the lending process including input, funding, maintenance.
• Adherence to BSA, the Privacy Act and Elder Abuse reporting is a requirement of the position.
• Assist with lending up to and including imputing: funding and maintenance of loans.
• Proficient written and oral communication skills.
• Participation in Business Development activities REQUIRED

Compensation

Salary Range per hour, depending on experience and qualifications
MSR I: $16.63 - $24.13
MSR II: $18.27 - $26.54

Benefits

• Medical, Dental, and Vision Coverage
• 401(k) Plan with Employer Match
• Company-Paid Insurance (Short-term, Long-term Disability, Life)
• Tuition Assistance
• Employee Assistance Program (EAP)
• Parking Discounts
• Long-Term Care Insurance
• Time Off (Annual, Sick Leave, Sick and Safe Leave)

Physical Demands

• Sit
• Use hands and fingers to handle objects, tools, keyboards or controls
• Talk and hear
• Occasionally stand, walk, reach with hands and arms, stoop or kneel
• Regularly lift and/or move files and equipment up to 15 pounds, occasionally lift/move up to 25-pound objects
• Specific vision characteristics required: close vision, adjust focus, view a computer screen for extended periods of time

Additional Requirements

There may be circumstances related to MECU business operations that may periodically require you to report to a different branch/work location.

Company Information

• MECU is a not-for-profit financial institution committed to helping its members and community by offering high-quality financial products and services.
• MECU seeks service-oriented professionals that will be champions for our members, treat everyone with respect, find ways to assist our members/co-workers, and help our community be a better place to live.
• MECU never compromises the member experience - our goal is to provide the absolute best member experience in all interactions and is the number one factor that we use to differentiate ourselves from our competition.
• MECU of Baltimore, Inc. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
• MECU conducts credit, bond and background checks and is an Equal Opportunity Employer.